Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luke Vaccaro

New Albany,IN

Summary

Versatile and achievement-oriented professional with a robust background in many areas including labor intensive work in landscaping and welding, restaurant service, bartending and management. I’ve had quality experience in the restaurant industry for 12 plus years that has lead to a great understanding of customer service, the psychology of customer satisfaction, employee development, restaurant operations and sales. To further develop my skillset in dealing with the public and customers , I took an opportunity in sales to gain that experience. I spent time in intense sales situations that rapidly enhanced my knowledge of client relationships, rapport building, and closing deals. Im a determined hard working individual with great aspirations, goals for success and financial freedom. I’ve typically always balanced 2 jobs at once to meet my own personal and savings needs while at the same time attending school to further my education. The past 2 years I’ve taken a different route and started welding fabrication, and welding inspections, notably at L&P Fabrication and Garrow Inspection Services because I think adding a trade to my skill set is extremely important. I’ve Excelled in restaurant service and bartending, staff management and strategic planning, enhancing operational efficiency and customer satisfaction. I have a proven track record in maintaining employment, customer satisfaction, increasing sales, leveraging strong negotiation and team-building skills. I believe the experience I have with diverse employment opportunities has provided me the ability to excel in any area of work. I am dedicated to learning, growing, and expanding on as many skills as I can to evolve and mature as a professional to increase my value. I am always looking for better opportunities and am particularly interested in sales, management and welding.

Overview

14
14
years of professional experience

Work History

Fabrication Welder / NDT Technician

L&P Fabrication/ Garrow Inspection Company
06.2022 - Current
  • Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
  • Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
  • Maintained clean and organized work area to prevent workplace accidents.
  • Read and followed blueprints and weld diagrams.
  • Finished welding and fabrication projects using grinders.
  • Utilized various tools, such as grinders and cutting torches, for proper preparation of materials prior to welding processes.
  • Used cutting torches to shape and cut metal for fabrication projects.
  • Demonstrated versatility in welding techniques, applying appropriate methods for each specific project requirement.
  • Communicated with supervisors and engineers to verify quality of finished work met specifications.
  • Collaborated with team members to streamline workflow and increase overall project efficiency.
  • Reviewed blueprints and schematics to ensure accurate fabrication according to design specifications.
  • Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
  • Contributed to the successful completion of large-scale projects by efficiently collaborating with multidisciplinary teams.
  • Performed preventative maintenance and minor repairs on welding and fabrication equipment to keep in optimum working condition.
  • Ensured safety compliance by adhering to industry standards and company guidelines in all tasks performed.
  • Resolved weld-related problems by researching and using appropriate repair practices.
  • Reduced material waste for improved cost savings with precise fabrication measurements.
  • Developed and implemented methods to increase efficiency in welding and fabrication.
  • Welded metal components in vertical, overhead and flat positions.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Inspected welds for accuracy and conformance to specifications.
  • Visually examined materials, structures and components for signs of corrosion, metal fatigue and cracks.
  • Maintained a strong safety culture within the NDT department by adhering to established best practices and promoting awareness among team members.
  • Increased equipment reliability with thorough evaluation of weld quality using visual inspection and other NDT methods.
  • Assisted in maintaining industry compliance by adhering to established procedures, codes, and standards during inspections.
  • Performed liquid dye penetrant tests on piping and vessels to inspect for discontinuities and cracks.
  • Contributed to increased product quality by identifying defects in raw materials and finished goods through NDT methods.
  • Conducted liquid penetrant tests to locate surface cracks by coating objects with fluorescent dyes, cleaning excess penetrants and applying developers.
  • Improved inspection accuracy by performing visual and dimensional examinations on various equipment and materials.
  • Implemented corrective actions based on NDT findings, resulting in improved manufacturing processes.
  • Prepared reports on non-destructive testing results.
  • Communicated with employees and upper management to convey concerns, status updates and other pertinent information.

Server

8 Up
10.2023 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Storming Crab
09.2020 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Waiter/Bartender

Applebees
04.2014 - 09.2020
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Achieved the success of building a strong customer return rate

Delivery Driver

Royal Mandarin
01.2011 - 07.2020
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Fostered positive working relationships with customers by responding to questions and concerns
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
  • Successfully handled extremely high level of business in shifts that most might become overwhelmed with such workloads
  • Increased sales by 10% by being friendly and building relationships with customers

Restaurant General Manager

Rice & Pasta Shop, In
01.2018 - 12.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Server

Red Lobster Restaurant
03.2017 - 01.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Landscape Laborer

Bunch Nurseries Inc.
01.2014 - 07.2014
  • Removed overgrowth, hazards and debris from common pathways to improve usability
  • Diagnosed problems with equipment and performed regular maintenance to keep equipment functional
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed
  • Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage
  • Monitored weekly and daily scheduled tasks to achieve workflow efficiency
  • Successfully fixed and landscaped damaged residential businesses due to flooding and storms in short shifts under 7 hours

Sales Representative

Tech Direct Services
01.2012 - 08.2012
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Terre Haute South Vigo High School
Terre Haute, IN
05.2011

Some College (No Degree) - Business Administration And Management

Ivy Tech Community College
Terre Haute, iN

Skills

  • Restaurant management
  • Negotiation
  • Verbal and written communication
  • Staff Management
  • Strategic Planning
  • Customer Service
  • Time management
  • Team building
  • Safety awareness
  • Serve-Safe Certified Manager
  • Inventory Management
  • Professional telephone demeanor
  • Staff education and training
  • Food preparation
  • Guest relations
  • Upselling techniques
  • Social perceptiveness
  • Critical Thinking
  • Cash Management
  • Wedding technology

Timeline

Server

8 Up
10.2023 - 04.2024

Fabrication Welder / NDT Technician

L&P Fabrication/ Garrow Inspection Company
06.2022 - Current

Server

Storming Crab
09.2020 - 10.2023

Restaurant General Manager

Rice & Pasta Shop, In
01.2018 - 12.2019

Server

Red Lobster Restaurant
03.2017 - 01.2018

Waiter/Bartender

Applebees
04.2014 - 09.2020

Landscape Laborer

Bunch Nurseries Inc.
01.2014 - 07.2014

Sales Representative

Tech Direct Services
01.2012 - 08.2012

Delivery Driver

Royal Mandarin
01.2011 - 07.2020

High School Diploma -

Terre Haute South Vigo High School

Some College (No Degree) - Business Administration And Management

Ivy Tech Community College
Luke Vaccaro