Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Garden, workout, and drink coffee
Timeline
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Luke Valadez

Heb Supervisor
San Antonio,TX

Summary

Innovative and upbeat professional with the energy, knowledge, and skill to handle any need. Experienced in busy environments and always ready to manage multiple tasks. Familiar with Laboratory settings, Research analysis, Earth sciences, Plant physiology, and Biology. Offering well-honed sales skills developed through several years of laboratory and team-oriented environments. An educated leader with 2+ years of quality experience, leading large-scale teams to completion of tasks, exceeding expectations, skilled in teaching new concepts and practice strategies, and providing excellent feedback. Well-versed in Microsoft Office. Most importantly, Shares a heart for the community.

Overview

5
5
years of professional experience

Work History

Supervisor

HEB
02.2022 - 02.2023
  • Supervised multi-cultural teams of 40+ members, enforcing compliance with operational policies and procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Established performance metrics for the team, consistently tracking progress toward goals and making adjustments as needed.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Floral Designer

HEB
San Antonio, TX
02.2023 - 08.2023
  • Prepared potted plants and bouquets based on customer requirements.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Researched latest design trends, colors and vendor products for use in new pieces.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.

Barista

Starbucks Coffee Company
06.2018 - 05.2021
  • Sold coffee, tea blends, and brewing equipment, highlighting the differences between items and educating customers about brewing methods.
  • Spoke to and interacted with new and regular customers.
  • Prepared coffee brewing products in compliance with company recipes and guidelines, with special attention to customer requests.
  • Made and served specialty coffee and tea beverages.
  • Connected with customers and gave each person a positive experience to promote long-term loyalty.
  • Minimized cross-contamination and infection risks by regularly cleaning and sanitizing utensils and equipment.
  • Taught junior employees how to perform tasks such as brewing methods and sanitation safety.
  • Determined team targets and implemented plans to achieve goals at individual and group level.
  • Gained expert knowledge of Starbucks company operations, market conditions, and LV.

Jewelry Sales Associate

James Avery Artisan Jewelry
06.2021 - 11.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Mentored new sales associates on store return policies and customer service techniques.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.

Education

Bachelor of Science - Environmental Science

The University of Texas At San Antonio
San Antonio, TX
05.2025

Associate of Science - Biology

Northeast Lakeview College
05.2023

High School Diploma - Biology

Karen Wagner High School

Skills

  • Sterile Procedures and Techniques
  • Specimen Collection
  • Blood Sample Collection
  • Biohazardous Waste Disposal
  • Laboratory Support
  • Laboratory Equipment Handling
  • Quotas and goals
  • Team development

Accomplishments

  • Documented and resolved a unsatisfied customer which led to a strong customer connection
  • Participated in Confluence is the influence and experimented with polluted water

Garden, workout, and drink coffee

I started my garden in the middle of the pandemic, where i grew a variety of vegetables, fruits, and herbs. I initially started from seedlings but grew into a passion from nurturing seeds in-vitro via hydroponic system. I found that seeds germinated and grown in laboratory environments react different from those grown naturally in outdoor environments, so I've been measuring the difference of growth rates. I've also developed a head for fitness about a year ago and can't see myself stopping anytime soon. Human anatomy and physiology also fascinates me. Seeing the relation of Nutrition and how our body is a reflection of our environment.. I've also developed a passionate palate for coffee, I love all brews from blond to dark roast. I usually take my coffee with a little cream and two stevia.

Timeline

Floral Designer

HEB
02.2023 - 08.2023

Supervisor

HEB
02.2022 - 02.2023

Jewelry Sales Associate

James Avery Artisan Jewelry
06.2021 - 11.2021

Barista

Starbucks Coffee Company
06.2018 - 05.2021

Bachelor of Science - Environmental Science

The University of Texas At San Antonio

Associate of Science - Biology

Northeast Lakeview College

High School Diploma - Biology

Karen Wagner High School
Luke ValadezHeb Supervisor