Luke Valadez

Delivering hands-on technical support and leading internal operations and project initiatives. Known for a personal, knowledgeable, and efficient approach to IT, with a strong focus on customer satisfaction, process improvement, and profitability.

Key Responsibilities & Achievements:

• Provided end-user support across Windows, macOS, and network environments (including Cisco Meraki).
• Led successful deployments of security software stacks (MDR, antivirus, backups, password managers) to multiple client environments.
• Managed Office 365 tenant configurations, licensing, and executed email migrations (Exchange/Office 365).
• Implemented DMARC, SPF, and DKIM for improved email security and deliverability.
• Oversaw internal documentation development including SOPs, workflows, and a centralized knowledge base.
• Trained internal staff on technical tools, security protocols, and documentation standards.
• Deployed and managed MFA using Cisco DUO across Office 365 and on-prem Active Directory.
• Migrated internal password management from ITGlue to Keeper, including deployment and training.
• Acted as a project manager, coordinating with clients, managing labor and licensing costs, and ensuring project delivery aligned with profitability goals.

Assisted CEO with implementation and maintenance of IT systems
including email, website hosting and design. Provided technical expertise in the selection and implementation of ServiceTitan CRM. Participated in training, data import, and administration of software.

Helped develop internal systems to ensure scalability and efficiency.