Luke Vaughn
Pittsburgh,PA
Summary
Motivated and goal-oriented professional with a strong foundation in operations management and a passion for developing client relationships. Proven success in optimizing workflow, solving complex problems, and increasing profit margins. Enthusiastic about leveraging strong organizational and time management skills in a sales-driven environment. Seeking to transition into the insurance sales field to build lasting client relationships and meet sales goals, supported by my experience in client retention and operations oversight.
Overview
2
2
years of professional experience
Work History
Operations Manager
The Wilson Group
07.2022 - Current
- Lead and manage daily operations, overseeing a team of employees.
- Serve as the main point of contact for approximately 100 clients, managing all accounts and ensuring client satisfaction.
- Coordinate fleet logistics for daily pickups and deliveries.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Oversee the secure handling and transport of shred paper bins, as well as the delivery and storage of files and boxes.
- Ensure timely and accurate execution of storage and destruction orders, maintaining operational efficiency.
- Develop and implement strategies to optimize workflow, enhance client relationships, and improve service delivery.
Education
No Degree - Business Management
Community College of Allegheny County
05.2025
Skills
- Sales-Minded: Skilled at identifying potential clients' needs and offering personalized solutions to drive sales and revenue
- Time Management: Adept at managing schedules, setting appointments, and meeting deadlines in a fast-paced environment
- Customer Service: Strong focus on delivering excellent customer experiences and building long-term client relationships
- Goal-Oriented: Proven ability to set and achieve personal and organizational performance targets
- Relationship Building: Expertise in developing trust and rapport with clients to foster loyalty and repeat business
- Communication: Effective in presenting complex products and services clearly to clients, ensuring understanding and satisfaction
- Problem-Solving: Capable of quickly identifying client needs and offering strategic solutions to meet those needs
- Adaptability: Comfortable working in a dynamic and changing environment, with experience adjusting to new systems and procedures
Timeline
Operations Manager
The Wilson Group
07.2022 - Current
No Degree - Business Management
Community College of Allegheny County
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