Luke Wallace
Kent,WA
Summary
Proven team player with extensive experience in customer service and sales, demonstrated during my tenure at AMC Theatres. Skilled in point-of-sale transactions and known for exceptional hospitality service expertise. Achieved significant improvements in customer satisfaction by leveraging strong communication skills and a commitment to excellence in all tasks.
Overview
3
3
years of professional experience
Work History
Crew Member
AMC Theatres
Kent , Washington
06.2023 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Stocked shelves and cases with new or transferred items.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Store Associate
Elevate Sporting Goods
Snoqualmie, WA
05.2022 - 04.2023
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Operated scanning equipment for price checks and stock replenishment.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Education
Some College (No Degree) -
Kent Meridian High School
Kent, WAHigh School Diploma -
Green River Community College
Auburn, WASkills
- Cooking
- Point of sale operation
- Point of sale system
- Embarkation assistance
- Safety awareness
- Cleaning
- Order delivery practices
- Hospitality service expertise
- Fish tagging
- Safety
- Company standards
- Salesmanship
- Housekeeping
- Sanitizing
- Sales expertise
- Point-of-sale transactions
- Product cross-selling
References
References available upon request.
Timeline
Crew Member
AMC Theatres
06.2023 - Current
Store Associate
Elevate Sporting Goods
05.2022 - 04.2023
Some College (No Degree) -
Kent Meridian High School
High School Diploma -
Green River Community College