Responsible for dealing with member inquiries, providing top-tier customer service to hundreds of customers daily.
Built lasting personal relationships with customers to retain business, while also establishing strong rapport with new clients by using interpersonal skills to create a personalized experience tailored to each client.
Utilized a CRM to pursue leads and managed hundreds of sales calls, ultimately leading to being one of the highest selling employees at the organization.
Represented the business at numerous wellness fairs and built relations in the community to attain leads and acquire new clients.
Server/Head Busser/Expediter
800 Maple
05.2024 - 12.2024
Responsible for providing exceptional customer service in a fast-paced environment.
Ensured customer satisfaction while effectively upselling menu items, to enhance revenue and dining experience.
Responsible for training new employees.
Student Intern
Homeland Security Investigations (HSI)
Buffalo, NY
03.2024 - 12.2024
Accepted into competitive internship within Homeland Security Investigations.
Learned how to be an effective member of a professional team to accomplish goals.
Got to experience a fast-paced and high-intensity professional environment with a focus on time-sensitive objectives.
Learned and implemented strict organizational skills, and attended team meetings/briefings, gaining a management and team-oriented perspective.
Food Service Team Member
Chipotle
01.2021 - 07.2022
Landscaping Worker
Self-employed
05.2020 - 08.2020
Started a business
Marketed online through local platforms and social media to get leads and close clients
Used competitive pricing and sales tactics to get hired over large landscaping companies
Closed around 100 jobs, and built customer relations to get referrals and recurring customers
Volunteer, The Chapel, The Summit Center, Williamsville Pediatric Center, Leads a youth group of fifth and sixth grade boys at The Chapel
Awards
All Western-New York Scholar Athlete Award
Recipient of The Potienko Memorial Foundation Scholarship for Law Enforcement or Related Fields (2022)
Recipient of Sportsmanship Award for Varsity Soccer. The award is now named the "Luke Weber Sportsmanship Award"
Member of Future Business Leaders of America 2019-2020. Involvement in leadership development, business competition, as well as optimizing teamwork skills and public speaking.
High school class vice president freshman year, and class president sophomore, junior, and senior year. Responsible for organizing and leading class meetings, fundraising efforts, and events.
Vice President, Clinical Operations at Neighborhood Health Center of WNY, Inc.Vice President, Clinical Operations at Neighborhood Health Center of WNY, Inc.