Open To Work
LUKE WETTERLIN
SHAKOPEE,MN
Summary
Dynamic Senior IT Operations Analyst with a proven track record in analyzing and improving computer systems for efficiency and effectiveness. Proficient in evaluating user needs, designing solutions, and implementing software and hardware upgrades. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SENIOR IT OPERATIONS ANALYST
MoneyGram International
Minneapolis, MN
07.2019 - Current
- CMDB Deployment of Full Horizontal ServiceNow Discovery of 98% installed technology.
- Integrated CMDB into ITEL Change, Problem, Incident process by increasing CI usage from 45% to over 95% and discovered 99% completeness of all core technology inventory.
- Design and manage configuration items, CI relationships and table (CMDB) architecture.
- Designed reporting for ServiceNow health dashboards, reflecting all KPIs for usage, completeness, and data quality to enhance visibility and decision-making.
- Evaluate and tested functionality of system changes and its overall impact.
- Lead IT teams to improving the maturity level of ITEL, CMDB, and CSDM programs and bridged business process gaps to improve productivity and communication of ITOM business goals.
- Drive business goals with scrum and cross functional teams, using agile approach, to deliver high priority initiatives in a timely manner.
- Created and maintained comprehensive project documentation, supporting clarity and continuity through thorough research and analysis, ensuring accessibility and understanding across domains.
- Validate and monitor impactful system and process enhancements, by creating KPI’s, and risk analysis using probability sample size calculations to provide predictive analytics to stakeholders for potential outcomes for pre and post-production support.
- Facilitated discussions with cross-functional teams on initiatives for CSDM, CMDB discovery, and IA virtualization integration, ensuring clarity on blockers and risks while providing actionable recommendations.
- Develop financial data mining models and real-time predictive data analytics.
- Translate financial data into proactive alerting systems for major incidents.
- Deliver recommendations for system product updates, add-ons, and patches.
- Collaborate with vendors on functionality and software limitations for Oracle, SNOW, SQL, Windows, Lenox DBMS.
- Successfully completed short and long-term projects by delivering road maps outlining: scope, objectives, deliverables, dependencies, resource requirements, and key benchmarks.
- Published technical IT Knowledge Base training content and documentation in support of ITOM for Incident, Change, and Problem information flow of policies and procedures.
- Trained and coached stakeholders to support staff development to meet operational needs using proactive Analytics in support of CSDM.
- Assessed training requirements within the organization and created action plans to support project implementations and technology rollouts.
- INFORMATION SYSTEMS AND TECHNOLOGY MANAGEMENT
- PROJECT MANAGEMENT
- TRAINING AND DEVELOPMENT
IT BUSINESS DEVELOPMENT
DTS
Bloomington, MN
11.2018 - 03.2019
- Troubleshot complex problems and implemented solutions using advanced technical skills and expertise.
- Utilized various software and tools to streamline processes and optimize performance.
- Resolved customer issues with knowledgeable and friendly service, enhancing customer satisfaction.
- Collaborated with diverse coworkers to accomplish goals and address product and service-related issues.
SYSTEM SUPPORT ANALYST
Barr Engineering
Bloomington, MN
10.2017 - 10.2018
HUMAN RESOURCE MANAGER
Olu's Home Inc.
Minneapolis, MN
06.2013 - 06.2017
HUMAN RESOURCE MANAGER
PMT Corporation
Chanhassen, MN
10.2011 - 05.2013
Education
MASTERS OF MANAGEMENT INFORMATION SYSTEMS - Systems Development
Metropolitan State University
St Paul, MinnesotaBACHELOR OF BUSINESS ADMINISTRATION - Human Resource Management
Southern New Hampshire University
Manchester, New HampshireSkills
- ServiceNow
- CMDB Architect
- ITIL Process Engineer
- Oracle
- MySQL
- Agile Mindset
- Virtualization Integration
Certification
- SOFTWARE ASSET MANAGEMENT FUNDAMENTALS, ServiceNow Academy, 07/01/25
- DISCOVERY BASICS FOR SOFTWARE ASSET MANAGEMENT (SAM), ServiceNow Academy, 07/01/25
- AGENT CLIENT COLLECTOR ESSENTIALS, ServiceNow Academy, 07/01/25
- AI FUNDAMENTALS, ServiceNow Academy, 07/01/25
- ESSENTIALS SQL CERTIFICATION, Bloomington, Minnesota, 03/01/18
Military Experience
UNITED STATES NAVY, PERSONAL SPECIALIST, 2002 to 2010, Honorably Discharged after serving in Operation Iraqi Freedom
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$90000/yr - $200000/yrTimeline
SENIOR IT OPERATIONS ANALYST
MoneyGram International
07.2019 - Current
IT BUSINESS DEVELOPMENT
DTS
11.2018 - 03.2019
SYSTEM SUPPORT ANALYST
Barr Engineering
10.2017 - 10.2018
HUMAN RESOURCE MANAGER
Olu's Home Inc.
06.2013 - 06.2017
HUMAN RESOURCE MANAGER
PMT Corporation
10.2011 - 05.2013
MASTERS OF MANAGEMENT INFORMATION SYSTEMS - Systems Development
Metropolitan State University
BACHELOR OF BUSINESS ADMINISTRATION - Human Resource Management
Southern New Hampshire University