Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luke Whitaker

Hackensack

Summary

Dynamic Front Desk Agent with proven expertise in customer service and front desk management, honed at Fairfield By Marriott. Excelled in resolving guest issues, ensuring a seamless experience, and fostering repeat business through exceptional hospitality services and problem-solving skills. Demonstrated strong cash handling abilities and a knack for building lasting guest relations.


Overview

3
3
years of professional experience

Work History

Front Desk Agent

Fairfield By Marriott
11.2020 - 02.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Education

Associate of Science - Health And Fitness

Gadsden State Community College
Gadsden, AL
12-2027

Skills

  • Customer service
  • Hospitality services
  • Problem-solving skills
  • Cash handling
  • Guest relations
  • Front desk management

Timeline

Front Desk Agent

Fairfield By Marriott
11.2020 - 02.2024

Associate of Science - Health And Fitness

Gadsden State Community College
Luke Whitaker