Luke A. Williams
Lacey,WA
Summary
Dedicated and detail-oriented HVAC professional with [number of years] of industry experience. Skilled in installation, maintenance, and repair of various HVAC systems. Proficient in troubleshooting and diagnosing issues to provide effective solutions quickly and efficiently. Strong understanding of industry regulations, safety protocols, and best practices. Demonstrated ability to work independently or collaboratively in team environments, consistently delivering high-quality workmanship. A reliable and adaptable team player with excellent communication and customer service skills. Committed to ensuring client satisfaction and optimizing system performance.
Overview
13
13
years of professional experience
Work History
Test Engineer
Space Access Technologies
03.2019 - 01.2021
- Developed and executed software test plans to identify software problems and their causes.
- Established and maintained process's for evaluating hardware, software, and associated documentation and assisted with evaluation.
- Developed and documented framework for integration and implementation for changes to technical standards.
- (Technical writer) Applied consulting and technical expertise and full industry knowledge to develop innovative solutions to complex problems.
- Engaged with multiple functional groups to prepare or maintain documentation pertaining to all aspects of software and systems engineering, systems operations, testing, and user documentation overall increasing testing by 15%.
- Translated business specifications into user documentation.
- Planned, wrote, and maintained systems and user support documentation efforts and policy document frameworks and consolidate technical input and analyses to create reports.
- Worked within teams to test and evaluate efficiency of
- Tracked test reports and failures determined by root cause data trends.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives
- Tracked test reports and failures determined by root cause data trends
Forward Observer
United States Army, Joint Base Lewis
07.2016 - 01.2019
- Planned operations and missions for upper-echelon commanders.
- Presented to Higher command, intelligence of battlefield detailing fire missions, friendly and enemy maneuver, personnel of up to 300 people, and equipment such as heavy artillery, drones, and communication equipment.
- Oversaw ammunition distribution to fulfill the commander’s needs for brigade operations.
- Prepared tactical computers for operation to include cabling, installation, and removal procedures.
- Input initial data and database information to a tactical computer.
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Business Analyst
E3R inc
01.2016 - 07.2016
- Provided center wide assistance to Integrated Product Team leads, Project Managers and Lead System Engineers with their projects within Project Portal site.
- Reviewed and provided weekly deliverables from project Managers on their project Scope, Risk, and Charter
- Provided detailed reporting on all projects to Executive Director with feedback, solutions and next steps to ensure all projects are successful and meet overall mission.
- Supported areas of strategic and operational concern identified by SSC Pacific Executive Director (ED)
- Provided insights, problem definition, analyze alternatives, implications, and risk areas.
- Provided business analysis and forecasting, scenario planning, presentation development/delivery, administration, coordinate with subject matter experts of strategic management process, BSC, competency aligned organization, organizational alignment survey, business and strategic intelligence, metrics development, tech board support, department reviews, and Systems Center reviews.
- Created and distributed center wide Standard Operating Procedures (SOPs) on Project Life Cycle and Project Management Tools that are extremely detailed that are categorized by type.
- All SOPs including understanding of methods used, lessons learned and helpful suggestions to all Project Managers
Infantry Team Leader
United States Marine Corps
01.2009 - 01.2014
- Maintained safety and readiness of 12 persons and over $5,000,000.00 of weapons and equipment ensuring 100% accountability of everything including personnel and equipment.
- Managed and coordinated 3 mortar cannons and 2 medium machine guns and 16 persons to provide training accurately and effectively to multiple persons.
- Conducted over 100 patrols and convoys and used and maintained numerous radio equipment.
- Planned both mounted and dismounted patrols; ensured safety and readiness of small 6-man team.
- Ensured all orders or direction was carried out by myself and my team from higher personnel.
- Completed “Leading Marines training program”, “personal financial management”, “pistol marksmanship”, and “terrorism awareness course work and training”.
Team Leader
Developmental Options
08.2007 - 03.2009
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
Associate of Science - Heating Ventilation And Air Conditioning
Bates Technical College
Tacoma, WA04.2024
Bachelor of Science - Information Systems and Business Management
National University
La Jolla, CA08.2020
Skills
- Technical Communication Skills
- Program Coordination and Execution
- Product Development Testing
- Safety and Risk Assessments
- Scheduling and Appointment Setting
- Skill Development
- Customer Relationships
- Customer Service
- Problem-Solving
Additional Information
- Certifications: , Active government secret clearance.
Timeline
Test Engineer
Space Access Technologies
03.2019 - 01.2021
Forward Observer
United States Army, Joint Base Lewis
07.2016 - 01.2019
Business Analyst
E3R inc
01.2016 - 07.2016
Infantry Team Leader
United States Marine Corps
01.2009 - 01.2014
Team Leader
Developmental Options
08.2007 - 03.2009
Associate of Science - Heating Ventilation And Air Conditioning
Bates Technical College
Bachelor of Science - Information Systems and Business Management
National University