Steven Blair
Alvin
Summary
Energetic and adaptable professional with natural aptitude for coordinating complex tasks and collaborating with diverse teams. Understanding of project management principles and facility operations, combined with proficiency in coordinating schedules and managing resources. Dedicated to optimizing facility projects for enhanced operational efficiency and cost-effectiveness.
Overview
24
24
years of professional experience
Work History
Facility Project Coordinator
Nalco Champion, An Ecolab
01.1999 - 01.2014
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Optimized space utilization by reconfiguring existing layouts to accommodate changing organizational needs, increasing overall productivity.
- Prepared action plans to establish procedures for various emergency situations.
- Developed detailed project plans outlining scope, objectives, timelines, resources, risks, and contingency measures to ensure successful execution of initiatives.
- Provided technical support during construction activities by troubleshooting issues as they arose and offering innovative solutions when needed.
- Managed minor appliance issues and scheduled repairs.
- Managed vendor relationships to ensure high-quality work while minimizing costs, effectively negotiating contract terms and conditions.
- Conducted routine facility inspections to identify areas requiring maintenance or improvement, prioritizing tasks based on urgency and available resources.
Customer Service Representative
Home Depot
01.1997 - 01.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Assistant Retail Store Manager
Walmart
01.1990 - 01.1997
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Assisted store manager in meeting standards for customer service and quality.
Education
High School Diploma -
Odessa High School
Odessa, TX04-1978
Skills
- Data entry
- Staff training and development
- Problem resolution
- Goal setting and achievement
- Budget planning
- Complaint resolution
- Client relations
- Employee scheduling
- Staff development
Timeline
Facility Project Coordinator
Nalco Champion, An Ecolab
01.1999 - 01.2014
Customer Service Representative
Home Depot
01.1997 - 01.1999
Assistant Retail Store Manager
Walmart
01.1990 - 01.1997
High School Diploma -
Odessa High School
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