Luke Wilson
Albuquerque,NM
Summary
Accomplished Shop Manager with a proven track record at Take 5 Oil Change, enhancing operational efficiency and customer satisfaction through expert inventory management and employee motivation. Skilled in staff recruitment and performance evaluations, I excel in fostering teamwork and achieving sales targets, ensuring a seamless and productive work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shop Manager
Take 5 Oil Change
07.2022 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Created employee schedules to align coverage with forecasted demands.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
Supervisor of Operations
Menzies Aviation
09.2020 - 07.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Associate of Applied Science - Aviation
Vincennes University
Vincennes, IN05.2020
High School Diploma -
George Washington Community High School
Indianapolis, IN06.2016
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Employee Motivation
- Employee Scheduling
- Customer Engagement
- Store operations
- Policy Enforcement
- Sales Analysis
- POS Systems
- Visual Merchandising
- Tax and payroll
- Budget Adherence
- Staff recruitment
- Team Leadership
- Decision-Making
- Inventory Management
- Effective leader
- Delegating Work
- Goal Setting
- Sales Tracking
- Inventory Control
- Schedule Management
- Performance Evaluations
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Obtained Pilot's License at 18 years old.
- Rewired a 2,000 SQ ft house
- Installed brand new water lines in 2,000 SQ ft house
- 2006 National Bible Quiz Champion.
- Awarded scholarship for baseball at Ball State University.
- Featured in 2015 Indiana High School Sports Magazine for football.
Certification
- Certified Shop Manager, Take 5 Oil Change - 2022-Present
- Pilot's License - 2016-Present
- Licensed Forklift operator - 2018-2019
- Vehicle Maintenance - 2010-Present
Timeline
Shop Manager
Take 5 Oil Change
07.2022 - Current
Supervisor of Operations
Menzies Aviation
09.2020 - 07.2022
Associate of Applied Science - Aviation
Vincennes University
High School Diploma -
George Washington Community High School