Luke Wilson

Served high customer volumes during special events, nights, and weekends.

Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Experienced Service Professional dedicated to providing a high-end dining experience in a luxury hotel and restaurant

Created positive experiences resulting in 5-star reviews

Knowledgeable on allergens, modifications, key ingredients, and wine pairings for every single dish on the menu

Provided proper wine service

Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Assisted in the cultivation of wine and cocktail menus

Provided table service to new and returning customers

Assisted customers with wine and beverage pairings

Provided customers with cuisine and local farm knowledge

Established close relationship with kitchen staff to provide options for customers with dietary restrictions

Contributed to a positive work environment through effective teamwork and communication with colleagues.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cultivated warm relationships with regular customers.

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Established a weekly entertainment night

Booked local and regional talent for entertainment

Provided attentive service for brunch, lunch, and dinner

Trained new staff on bar procedures, cocktail recipes, and

customer service standards, ensuring consistent service quality.

Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Provided fast and friendly customer service

Remembered food and drink orders for returning clientele

Cultivated a warm and friendly bar environment

Enhanced customer experience with engaging conversations and personalized drink recommendations.

Upsold daily specials and beverage promotions to exceed daily sales goals.

Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.

Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.

Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.

Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.