Luke Wood
Village Mills,TX
Summary
Experienced with diagnosing and resolving technical issues efficiently. Utilizes strong problem-solving skills to provide timely support and enhance user satisfaction. Knowledge of various software and hardware systems ensures comprehensive technical assistance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Moore Developments
08.2022 - Current
Supervisor
Blus Car Wash
07.2023 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Associate of Applied Science - Cyber Security And Networking Technology
Lamar Institute of Technology
Beaumont, TX12-2024
Skills
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
Certification
- CompTIA Network+ - Computing Technology Industry Association.
Timeline
Supervisor
Blus Car Wash
07.2023 - 08.2024
Technical Support Specialist
Moore Developments
08.2022 - Current
Associate of Applied Science - Cyber Security And Networking Technology
Lamar Institute of Technology
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