Luke Wright
Plymouth
Summary
Passionate Bar Manager skilled in successful team leadership and business planning. Communicates and collaborates well for improved staff performance. Calm and productive under pressure to meet demands of busy service environments.
Overview
15
15
years of professional experience
Work history
Manager
Butlins
Minehead
03.2023 - Current
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Managed staffing schedules for over 50 employees, delivering operational efficiency whilst remaining under budget.
- Communicating all venue policy's and procedures to all staff
- Making sure that all monthly checks are done and filed correctly
- Implementing any new procedures
- Monthly feedback meetings with the team, action any concerns or issues and help with their personal development
- Giving any issues or concerns to higher management.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
Trade+ Supervisor
Screwfix Ivybridge
Plymouth
01.2021 - 02.2023
- As the Trade+ supervisor in screwfix in Ivybridge, my main duties are to look after are existing trade customers and also looking for new potential trade customers
- Push promotions/deals to are trade customers
- Guided and coached staff to achieve individual growth and sales production targets.
- Maintained documents and records to comply with internal policies and external regulations.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
Duty Manager
Butlins Minehead, Minehead
Minehead, KY
10.2018 - 12.2020
- At Butlins I was the duty manager of centre stage, reds and the highwayman, my main duties are to run the venues in the managers absents
- Order stock, perform stock takes, processing rota's and putting them on the online rota system, keeping within all the business budget's
- Communicating all venue policy's and procedures to all staff
- Interviewing new recruits and giving them the relevant training needed
- Making sure that all monthly health and safety checks are done and filed correctly
- Implementing any new procedures
- Monthly feedback meetings with the team, action any concerns or issues and help with their personal development
- Giving any issues or concerns to higher management.
Duty/Shift Manager
J D Wetherspoon, Plymouth
Plymouth
07.2017 - 10.2018
- I was one of the duty/shift manager of the Gog & Magog, my main duties are to run the the venues in the managers absents
- Doing banking, perform stock takes, line cleans, doing rota's and making sure we keep within all the business budget's
- Communicating all venue policy's and procedures to all staff
- Making sure that all monthly checks are done and filed correctly
- Implementing any new procedures
- Making sure the pub is clean and tidy, running food Monthly feedback meetings with the team, action any concerns or issues and help with their personal development
- Giving any issues or concerns to higher management.
Assistant Manager/Manager
Keith co ltd
Plymouth
01.2017 - 07.2017
- Enforced company policies and guidelines for all employees.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Built customer relationships with consultative sales approach.
Assistant Manager
Butlins Minehead, Minehead
Minehead
03.2016 - 01.2017
- I was the assistant manager of reds and jaks, my main duties are to run the venue in the managers absents
- Order stock, perform stock takes, processing rota's and putting them on the online rota system, keeping within all the business budget's
- Communicating all venue policy's and procedures to all staff
- Interviewing new recruits and giving them the relevant training needed
- Making sure that all monthly checks are done and filed correctly
- Implementing any new procedures
- Monthly feedback meetings with the team, action any concerns or issues and help with their personal development
- Giving any issues or concerns to higher management
Assistant Manager
Crown Carveries Mitchell's and Butlers
Plymouth
07.2015 - 03.2016
- My main duties were to ensure the smooth running of the business, ensuring a welcoming environment to the customer as well as the staff
- My other duties included everyday/night running of the bar/restaurant, engaging with customers, dealing with any customer com- plaints, dealing with any staff issues, ordering/stock takes, taking in deliveries, cashing up and banking, taking bookings, preparing the kitchen
- I have done the following corse while being in my role:
- Level 3 food Safety
- Level 3 Fire and Health & Safety
- Managing safety
Trainee Assistant Manager
Stage/Reds Butlins Minehead, Minehead
Minehead
05.2013 - 07.2015
- I was the link between the manager and the staff, my main duties were to open and close the venue, stock control, cashing up, ordering stock, main- taining the cellar, motivating staff, sorting and solving any customer complaints or issues and run the venue when the manger is not there.
- Maximised Manager productivity by providing administrative support, including payroll and reporting.
- Maximised revenue generation by upselling and cross-selling across a variety of product areas.
- Built and maintained customer loyalty through friendly, positive interactions.
Bar Supervisor
Seymour Arms Public House
Plymouth
02.2011 - 05.2013
- My main responsibilities would see myself meeting and greeting customers, taking orders and serving customers
- Clearing tables throughout the evening and ensuring the club was a clean and pleasant area
- Opening and closing procedures and cash control.
Training Assistant Manager
45 Degrees Bar/Night Club
Plymouth, CA
05.2010 - 02.2011
- Link between the general manager and staff, my main duties was opening and closing, stock control, cashing up, ordering stock and maintaining the cellar
- Making sure we were fully prepared on a daily basis to fulfill our nightly duties.
- Produced training and supportive materials tailored to organisational needs.
Bar Supervisor
Oceana Nightclub
Plymouth, MN
09.2008 - 05.2010
- My main duties as a Bar supervisor was to ensure my bar was fully prepared on a nightly basis, managing the bar and the staff on it to ensure the smooth running throughout the night, cashing up, and also the cleanliness of the bar area.
- I was also a full time cellar man, main duties was to stock bars and maintain stock control levels
- CERTIFICATIONS/LICENCES personal licence
Skills
- Responsible, good character and trustworthy
- Customer service
- Reliable and good time keeper
- Conscientious
- Great communication skills
- Excellent leadership skills and delegation attributes
- Experience within stock control
- Cellar trained
- First aid trained
- Managerial skills
- Knowledge of disciplinary and investigations
- Wage control
- Using Zonal (Stock control and till reports)
- Implement good cleaning standards using checklist and correct cleaning chemicals
- Target-driven
Timeline
Manager
Butlins
03.2023 - Current
Trade+ Supervisor
Screwfix Ivybridge
01.2021 - 02.2023
Duty Manager
Butlins Minehead, Minehead
10.2018 - 12.2020
Duty/Shift Manager
J D Wetherspoon, Plymouth
07.2017 - 10.2018
Assistant Manager/Manager
Keith co ltd
01.2017 - 07.2017
Assistant Manager
Butlins Minehead, Minehead
03.2016 - 01.2017
Assistant Manager
Crown Carveries Mitchell's and Butlers
07.2015 - 03.2016
Trainee Assistant Manager
Stage/Reds Butlins Minehead, Minehead
05.2013 - 07.2015
Bar Supervisor
Seymour Arms Public House
02.2011 - 05.2013
Training Assistant Manager
45 Degrees Bar/Night Club
05.2010 - 02.2011
Bar Supervisor
Oceana Nightclub
09.2008 - 05.2010