Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Timeline
Generic

LUKE ZIESKE

OAKVILLE,ON

Summary

Experienced IT Project Manager with over 20 years in delivering high-quality projects across diverse industries. Proven track record in managing multi-million-dollar projects using Agile, Waterfall, MDM, and DW methodologies. Known for fostering team growth, inclusiveness, and honesty. Trusted by stakeholders for accurate assessments and timely project delivery. Committed to self-development and coaching team members, promoting cross-training and skills development.

Overview

16
16
years of professional experience

Work History

Entrepreneur

Self Employed Web
10.2024 - Current
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Determined business plan, mission statement, and vision.
  • Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
  • Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
  • Enhanced online security measures, protecting customer data with updated encryption and cybersecurity protocols.
  • Analyzed sales data to identify trends, adjusting marketing strategies to capture new market segments.
  • Optimized website for search engines, increasing organic traffic with strategic keyword usage and content creation.

Senior Project Manager

Saatchi and Saatchi
12.2023 - 10.2024
  • Company Overview: World leader in advertising, marketing, and brand management
  • Led the development and enhancement of Toyota and Lexus Used Vehicles Websites in Adobe Experience Manager (AEM)
  • Ensured all activities followed best practices for the SDLC and PMLC
  • Negotiated and managed resource allocation
  • Led and collaborated the analysis of requirements with stakeholders, business teams and technical teams ensuring solutions were actionable and aligned with overall objectives
  • Led weekly status updates to stakeholders and business team
  • Led daily standups with development and QA teams
  • Setup and managed JIRA boards to assign and track bugs, enhancements, and new development
  • Setup and managed the 24/7 support team and escalation process for Toyota and Lexus used vehicle websites
  • Led the transfer of web application support from IBM to in house support and management
  • Ensured all issues were acknowledged and addressed within SLA’s
  • Engaged daily with client stakeholders, business team, IS teams and users
  • Engaged with stakeholders and business team to set priorities, monitor progress, and verify deliverables
  • Oversaw development of enhancements and bug fixes
  • Performed solution and code reviews
  • Oversaw QA activities and ensured compliance with accessibility standards
  • Ensured best SEO and accessibility practices were implemented
  • Managed bi-weekly AEM deployments
  • Led bi-weekly deployments with the development team, QA team, business teams and the Adobe team
  • Created and maintained a risk registry and ensured mitigation strategies were in place
  • Clearly communicated risks, mitigation strategies, and opportunities to stakeholders, business team, and technical team
  • Actively participated in problem solving and solutioning with the technical team and business team
  • Led efforts to improve collaboration, relationships, and efficient workflows between business team, technical teams and stakeholders
  • World leader in advertising, marketing, and brand management

IT PROJECT MANAGER / TECHNICAL TEAM LEAD

Bond Brand Loyalty
08.2017 - 10.2022
  • Company Overview: Market Leader in Brand Loyalty and Customer Engagement
  • Led a technical team in the development of a proprietary customer loyalty program for Canada's largest petroleum retailer, covering 1200+ locations and processing over 80,000 loyalty transactions daily
  • Designed technical solutions for project components including Website, POS API, Mobile APP API, and Customer Service Application, utilizing C#.NET, ASP.NET, MSSQL, and other technologies
  • Performed code reviews
  • Managed an overall budget exceeding $15 million and implemented best practices in Agile project management and rapid prototype development
  • Led a diverse, multi-disciplinary team of creative, technical, and QA resources
  • Successfully migrated the legacy platform implementation to Azure, organizing and leading constructive working sessions across Canada
  • Implemented data governance compliance for customer data
  • Coordinated development and testing efforts across multiple vendors and teams, partnering with stakeholders, knowledge experts, and executives to align business priorities and deliverables
  • Authored comprehensive project documentation, including business requirements, functional & technical specifications, use cases, and edge cases
  • Market Leader in Brand Loyalty and Customer Engagement

SENIOR TECHNICAL PROJECT MANAGER

Canadian Imperial Bank of Commerce
02.2013 - 05.2015
  • Company Overview: One of the leading banks in Canada
  • Planned, executed, and tracked multiple concurrent projects throughout the SDLC / PMLC lifecycle, managing diverse initiatives such as network upgrades, software compliance, hardware deployment, executive dashboards, data environment migration, and data warehouse creation
  • Reported project progress to executive stakeholders and steering committees, coordinating onshore and offshore teams
  • Collaborated with Solution Architects, Directors, and Team Leads to ensure executable solutions aligned with the executive vision
  • Led a POC / POT initiative to develop a framework and security model for disconnected executive dashboard capability
  • One of the leading banks in Canada

TECHNICAL PROJECT MANAGER

Teradata / Royal Bank of Canada
04.2011 - 11.2012
  • Company Overview: World leader in Data Warehousing / The largest bank in Canada
  • Administered multiple projects throughout the SDLC / PMLC lifecycle, utilizing C#.NET, MSSQL, Teradata SQL, and other technologies
  • Organized projects into phases to align with bank policies and compliance requirements
  • Led PCI and PIPEDA compliance initiatives and ensured integration of external data sources
  • Led data retention and compliance initiatives for all data silos
  • Managed onshore and offshore teams, fostering collaboration and adherence to regulations
  • World leader in Data Warehousing / The largest bank in Canada

PROJECT MANAGER / MANAGER - BUSINESS SYSTEMS

Preferred One Marketing
03.2009 - 01.2011
  • Company Overview: A market leader in relationship and reward incentives
  • Headed the information technology department, overseeing software and hardware deployment for production and operational systems
  • Implemented IT policies and procedures, improving desktop setups, network access, and security infrastructure
  • Designed and optimized enterprise systems for accounting, fulfillment, customer service, and reporting
  • Transformed IT infrastructure within budget constraints, reorganizing server loads and upgrading hardware
  • A market leader in relationship and reward incentives

Education

Certificate of Technical Studies - IBM AI Developer

Coursera, CA
Online
06-2025

PMP Certification, Agile Certified Professional -

LearnSmart
Online
04-2022

Azure, Agile Project Management, SQL Server -

Pluralsight
01-2015

Project Management, Requirement Gathering, Software Development -

Learning Tree
01.2008

E-Commerce courses -

University of Toronto

Diploma - Internet Application Technologies and Application Software Development

The Institute For Computer Studies
01-1998

Skills

  • Agile Methodologies (SCRUM)
  • Waterfall Project Management
  • Master Data Management
  • Data Warehousing
  • Software Development Lifecycle
  • Project Management Life Cycle
  • Data Management Oversight
  • Cloud Transition
  • Proficient in MS Project
  • Asana Proficiency
  • Project Management
  • Slack Collaboration Proficiency
  • Trello Proficiency
  • AI Chatbot Expertise
  • AI-Assisted Navigation
  • AWS Platform Experience
  • Proficient in Azure Services
  • Database Design Proficiency
  • Microsoft Visio Proficiency
  • JIRA Project Management
  • Confluence Documentation
  • NetSuite Proficiency
  • Microsoft SQL Server
  • Proficient in NET Framework
  • ASPNET Application Design
  • ActiveReports Implementation
  • Effective Goal Development
  • Analytical Problem Solving
  • Relationship Management
  • Collaborative Team Enhancement
  • Creative Problem-Solving
  • Strategic Business Planning

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved launch of website by introducing Shopify and related tools for e-commerce platform tasks.
  • Collaborated with team of 8 in the development of the webstore.
  • Documented and resolved production and design issues which led to increased traffic, higher conversions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of eight contractors and staff members.
  • Resolved product issue through consumer testing.

Hobbies and Interests

Pursuing knowledge in technologies, methodologies, and delivery frameworks., Member of Toastmasters., Focus on Agile Project Management and Cloud Computing., French Language Learner, Guitar, Photography, Videography

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Entrepreneur

Self Employed Web
10.2024 - Current

Senior Project Manager

Saatchi and Saatchi
12.2023 - 10.2024

IT PROJECT MANAGER / TECHNICAL TEAM LEAD

Bond Brand Loyalty
08.2017 - 10.2022

SENIOR TECHNICAL PROJECT MANAGER

Canadian Imperial Bank of Commerce
02.2013 - 05.2015

TECHNICAL PROJECT MANAGER

Teradata / Royal Bank of Canada
04.2011 - 11.2012

PROJECT MANAGER / MANAGER - BUSINESS SYSTEMS

Preferred One Marketing
03.2009 - 01.2011

Project Management, Requirement Gathering, Software Development -

Learning Tree

E-Commerce courses -

University of Toronto

Certificate of Technical Studies - IBM AI Developer

Coursera, CA

PMP Certification, Agile Certified Professional -

LearnSmart

Azure, Agile Project Management, SQL Server -

Pluralsight

Diploma - Internet Application Technologies and Application Software Development

The Institute For Computer Studies

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LUKE ZIESKE