LUKEA SMITH
Casa Grande,Arizona
Summary
Hard working professional with 25 years of work experience and knowledge of customer service support, data entry, and records management. Aiming to leverage my abilities to successfully fill the vacancy on your team.
Overview
14
14
years of professional experience
Work History
Data Entry Specialist
Integrity Staffing Solutions Inc.
01.2023 - Current
- Maintains database by entering and updating customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
- Contacted source departments to resolve discrepancies in data.
- Resolved deficiencies by using standard procedures or returning incomplete documents to team leader for resolution.
- Maintained data entry requirements by following data program techniques and procedures.
- Preserved customer confidence and protected operations by keeping information confidential.
- Compared data with source documents or re-entered data in verification format to detect errors.
- Entered customer and account data by inputting alphabetic and numeric information on keyboard.
Prior Authorization Clerk
MedImpact
04.2014 - 03.2021
- Dispense MERF to appropriate PA Coordinator using established department policy and procedures in a timely manner or as needed.
- Distribute PA reports daily, weekly, and/or monthly to appropriate personnel.
- Support Customer Service department with administrative duties such as copying, filing, faxing, and interoffice mail delivery as needed.
- Data entry of incoming MERFs as required.
- Maintain archived files of processed MERFs and responses/letters in a central location.
- Fax verification and research to ensure accuracy of fax transmissions.
- Initiate PA letter print in MedAccess and create banner pages for production when an address banner is missing.
- Assisted with new hire orientation and employee training.
Clinical Medication Coordinator
QoL meds Pharmacy
01.2013 - 07.2013
- Responded quickly to meet customer needs and resolve problems.
Customer Service Representative
Consumer Cellular
03.2012 - 12.2012
- Work in a fast-paced, structured call center environment.
- Communicate with customers through a variety of means-by telephone, by e-mail, fax, or regular mail correspondence...
- Deliver extraordinary customer care by responding to questions concerning customer accounts.
- Document necessary account information and offer solutions that benefit the customer.
- Maintain acceptable performance standards, including effectiveness, efficiency and quality.
- Demonstrate ability to work in a high-volume, deadline-driven environment.
- Demonstrate verbal and written communication skills.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Education
High School Diploma -
Skills
- Data entry and mathematical calculations
- Correcting and updating financial records and database systems
- Handling multiple tasks simultaneously
- Providing superior customer service for both internal and external customers
- Handling multiple projects simultaneously and using good judgment in prioritizing work assignments
- Microsoft Office products to include excel spreadsheet software applications
- Working independently and as part of a team
- Clerical Support
- Filing Procedures
- Trained in 10-Key
Timeline
Data Entry Specialist
Integrity Staffing Solutions Inc.
01.2023 - Current
Prior Authorization Clerk
MedImpact
04.2014 - 03.2021
Clinical Medication Coordinator
QoL meds Pharmacy
01.2013 - 07.2013
Customer Service Representative
Consumer Cellular
03.2012 - 12.2012