Luke Oleson
Summary
Dynamic Head Bartender, excelling in staff training and customer service. Expert in mixology and inventory management, I fostered loyalty through exceptional service and crafted seasonal drink menus, enhancing guest experiences and driving repeat business.
Utilizes expertise in cocktail crafting to enhance guest satisfaction. Track record of effective teamwork and operational efficiency.
Hospitality professional known for elevating guest experiences and optimizing bar workflows. Reliable team player with focus on collaboration and adaptability, leveraging customer service skills and leadership qualities.
Overview
13
13
years of professional experience
Work History
Head Bartender
American Queen Steamboat
09.2021 - 05.2024
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender/Waiter
Frédö's
07.2019 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Bartender
Blue Moon Caterers
08.2015 - 03.2020
- Completed requisitions to maintain required stock par levels.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Assisted with inventorying beverage stock and bar supplies.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Sales Associate
G.N.C.
10.2011 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Applied Science - Automotive Technology
WSU Tech
4004 N Webb Rd, Wichita KS05-2012
High School Diploma -
East High School
2301 E Douglas Ave, Wichita KS05-2009
Skills
- Cash handling expertise
- Attentive service & inventory
- Quality control standards
- Suggestive selling
- Menu development
- Sales and upselling techniques
- Promotional event execution
- Mixology
- Beer and wine recommendations
- Financial records oversight
- Hospitality and accommodation
- Beverage supply orders
- Basic accounting
- Drink pairing
Eagle Scout
They told me it looks good on resume's, so here it is,
Timeline
Head Bartender
American Queen Steamboat
09.2021 - 05.2024
Bartender/Waiter
Frédö's
07.2019 - 01.2021
Bartender
Blue Moon Caterers
08.2015 - 03.2020
Sales Associate
G.N.C.
10.2011 - 08.2015
Associate of Applied Science - Automotive Technology
WSU Tech
High School Diploma -
East High School
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