Looking for a position within a company that fosters a safe environment and will allow me to use my forklift certifications Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Lukeisha Waters
Atlanta,Ga
Summary
Overview
17
years of professional experience
1
Certification
Work History
Southern Christian Leadership Conference
Office Admin / Secretary
04.2020 - Current
Job overview
- Answered SCLC calls and Ooma calls regarding SCLC magazine, took messages, and also referred callers to other organizations that better fit their needs
- I responded to most emails going to INFO, also read members' issues and concerns they left on our website using a program called Jotforms
- I scheduled appointments for Chief Of Staff and President either through call or online
- Through a security camera and app on my phone, I was able to answer the doorbell, watch the front door, and could access the entrance remotely
- I was responsible for ordering all office supplies
- I also was responsible for making accounting aware of office bills due or overdue
- Often help with securing grants and donations for some of our non-profit organizations
- I usually worked directly with the Chief Of Staff resolving clients and member issues daily.
Uber/Lyft
Transporter
10.2015 - Current
Job overview
- Safely transport clients to and from destinations while strategically planning traffic routes according to client preference
- Courteous at all times
- Maintained knowledge of places to visit and different eateries in the Atlanta area
- Transported groceries, hot food, and packages often.
Maximus/Georgia Families/Boston Project
Enrollment Counselor
02.2009 - 04.2012
Job overview
- Responded to incoming customer calls and assisted enrollees in selecting a CMO and PCP
- Processed enrollments and changed related requests
- Educated members on managed care plan, 90-day choice, continuous enrollment materials, and annual enrollments
- Maintained and updated knowledge of our programs information system, policies, procedures, and program changes
- Remained helpful and sensitive to customers' needs at all times.
Adecco Employment Services
Secretary / Administrative / Records Coordinator Warehouse
04.2007 - 02.2009
Job overview
- Distributed parking decals for students and took payments for outstanding fines while entering personal information and citations
- Made mail drops and pickups
- Kept a log of receipts, bank statements, and budget requirements
- Answered phones, ordered office supplies and uniforms along with other daily tasks
- Operated a digital scanner in an efficient manner
- Responsible for filing and organizing records for all orders and printed signs for popular eateries.
Chase Staffing/Spherion/Staffmark Staffing
Warehouse Worker/Assembly
11.2006 - 04.2007
Job overview
- Made ice cream and ice cream cakes in assembly lines and used ovens for plastic melting
- Created displays for Hawaiian Tropics items and stamped logos on shopping bags.
Education
Bauder CollegeAtlanta, GA
Associate of Science from Criminal Justice
03.2011
University Overview
Dekalb Technical CollegeClarkston, GA
GED
06.1997
University Overview
Skills
- Database Management
- Administrative Support
- Supply Inventory Control
- Record preparation
- Customer Relations
- Appointment Scheduling
Certification
- OSHA (10) Hours Safety Training
- CPR & First Aid
- Electric Pallet Jack
- Order Puller/Cherry Picker
- Sit-Down Counterbalance (Electric & Propane)
- Stand-Up Reach
- MCAS - Microsoft Certified Application Specialist
Timeline
Office Admin / Secretary
Southern Christian Leadership Conference
04.2020 - Current
Transporter
Uber/Lyft
10.2015 - Current
Enrollment Counselor
Maximus/Georgia Families/Boston Project
02.2009 - 04.2012
Secretary / Administrative / Records Coordinator Warehouse
Adecco Employment Services
04.2007 - 02.2009
Warehouse Worker/Assembly
Chase Staffing/Spherion/Staffmark Staffing
11.2006 - 04.2007
Bauder College
Associate of Science from Criminal Justice
Dekalb Technical College
GED