LUKEISHA WATERS
Atlanta,GA
Summary
Proven achiever with extensive experience in office administration and warehouse logistics, demonstrated at Southern Christian Leadership Conference Inc. and other notable firms. Excels in MS Office and meeting coordination, enhancing productivity by over 30%. Skilled in inbound call handling and financial services support, consistently exceeding enrollment and retention goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Administrator
Southern Christian Leadership Conference Inc.
Atlanta, GA
04.2019 - 02.2025
- Delivered clerical support by handling range of routine and special requirements
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Transporter
Uber And Lyft
Atlanta, GA
10.2015 - 09.2024
- Safely transport clients to and from destinations while strategically planning traffic routes according to client preference
- Courteous at all times
- Maintained knowledge of places to visit and different eateries in the Atlanta area
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
Enrollment Counselor
Georgia Families
Atlanta, GA
02.2009 - 04.2012
- Responded to incoming customer calls and assisted enrollees in selecting a CMO and PCP
- Maintained and updated knowledge of our programs information system, policies, procedures and program changes
- Remained helpful, and sensitive to customers needs at all time
- Helped students complete applications and navigate admissions processes
- Met or exceeded enrollment and retention goals consistently
- Finalized and processed enrollment applications
- Distributed parking decals for students and took payments for outstanding fines while entering personal information and citations
Secretary/Administrative/Records Coordinator
Adecco Employment Services
04.2007 - 02.2009
- Answered phones, ordered office supplies and uniforms along other daily tasks
- Operated a digital scanner in an efficient manner
- Responsible for filing and organizing records for all orders and printed signs for popular eateries
Telemarketing Sales Representative
LRC Readers Digest
Atlanta, GA
01.2006 - 12.2007
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Completed daily cold calling and outreach to build sales pipeline
- Answered calls, took messages and transferred calls to correct individuals
- Provided information about available products and services, membership details, and purchase advantages
Warehouse Worker/Assembly
Chase Staffing/Staffmark Staffing
Atlanta, GA
11.2006 - 04.2007
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Performed general housekeeping and cleaning tasks
Education
No Degree - Criminal Justice
05.2014
BBA - Criminal Justice
Skills
- Meeting coordination
- MS Office
- Inbound Phone Call Handling
- Financial Services Support
- Office administration
- Warehouse Logistics
- Assembly and production
- Labeling and boxing
Certification
- OSHA (10) Hours Safety Training
- CPR & First Aid
- Electric Pallet Jack
- Order Puller/Cherry Picker
- Sit-Down Counter-Balance (Electric & Propane)
- Stand-Up Reach
Timeline
Office Administrator - Southern Christian Leadership Conference Inc.
04.2019 - 02.2025
Transporter - Uber And Lyft
10.2015 - 09.2024
Enrollment Counselor - Georgia Families
02.2009 - 04.2012
Secretary/Administrative/Records Coordinator - Adecco Employment Services
04.2007 - 02.2009
Warehouse Worker/Assembly - Chase Staffing/Staffmark Staffing
11.2006 - 04.2007
Telemarketing Sales Representative - LRC Readers Digest
01.2006 - 12.2007
- OSHA (10) Hours Safety Training
- CPR & First Aid
- Electric Pallet Jack
- Order Puller/Cherry Picker
- Sit-Down Counter-Balance (Electric & Propane)
- Stand-Up Reach
Bauder College - No Degree, Criminal Justice
University of Phoenix - BBA, Criminal Justice
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