Summary
Overview
Work History
Education
Skills
Timeline
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Luke Listermann

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Guest Service Coworker

Kwik Trip
11.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Accurately follow guidelines to ensure correct serving temperatures and adequate portion control
  • Skilled at working independently and collaboratively in a team environment.
  • Maintain high standards of quality in food production, sanitation, and kitchen safety practices
  • Excellent communication skills, both verbal and written.
  • Greeted guest entering store and responded promptly to customer needs.
  • Welcomed guests and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Crew Member

Dunkin' Donuts
01.2021 - 11.2024
  • Front-of-house customer point of contact who greets incoming guests, answers questions, and takes and prepares orders, delivering outstanding service in a fast, efficient and friendly manner
  • Accurately follow guidelines to ensure correct serving temperatures and adequate portion control
  • Provide customers with information regarding food ingredients, availability, and pricing
  • Maintain high standards of quality in food production, sanitation, and kitchen safety practices
  • Cultivated an environment that was enthusiastic, customer focused, serving as a key support to maintaining a high level of staff morale
  • Advanced a positive store vision by inspiring teams while remaining agile to changing needs
  • Provided consistent, perfected product and customer service, managing operations with passion and integrity
  • Addressed all escalated customer issues in a gracious manner and in accordance with company policies while still prioritizing customer satisfaction

Education

Associate of Arts - Criminal Justice

College of Lake County
Grayslake, IL
07-2024

Dual Credit

Lake County Tech Campus
Grayslake, IL
05-2022

High School Diploma -

Antioch Community High School
Antioch, IL
05-2022

Skills

  • Safety & Operational Compliance
  • Customer Service
  • Conflict resolution expertise
  • Cash Handling
  • Order Accuracy
  • Quality Control
  • Versatility
  • Product Knowledge
  • Effective Communication
  • Friendly, positive attitude
  • Problem-solving
  • Time management

Timeline

Guest Service Coworker

Kwik Trip
11.2024 - Current

Crew Member

Dunkin' Donuts
01.2021 - 11.2024

Associate of Arts - Criminal Justice

College of Lake County

Dual Credit

Lake County Tech Campus

High School Diploma -

Antioch Community High School

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