Summary
Overview
Core Competncies
Work History
Education
Skills
Timeline
Intern

K. Luke Lockhart

Application Support Manager
Denver,CO

Summary

Result focused, accomplished, professional with extensive experience in application design and development. Articulate communicator, known for showing strong ethical standards and confidentiality within challenging professional environments.

Overview

13
13
years of professional experience

Core Competncies

  

A jack of all trades, the go-to for everything organization related, the who-can-do-this outlier project or the stand-in for lack of a permanent replacement guy.  Flexible, confident, and a fast learner, who can read a room. Comfortable making informed and calculated decisions in the absence of decision makers but with enough sense to know when to stop and wait if needed. 


Seasoned Salesforce Administrator with experience implementing and supporting Service Cloud, Sales Cloud, and Custom on platform Applications. 


Experienced Project Manager with exceptional change management and business analysis skills. Able to fill multiple project roles and prioritize tasks of multi-project roadmaps. 


Initiative-taking Facilities Manager with experience in sourcing and setup of new office space, office moves, and ongoing management of untraditional office space. 


End user centric Applications Manager with experience managing the Software Development Lifecycle, including Change Management, Governance, and Compliance principles to implement, support, and continuously improve business applications. 

Work History

Consultant

LL Technology Co
01.2020 - Current
  • Monitor the day-to-day activities ten subcontractors working on a wind energy project
  • Create and support reporting functions for ease in managing ongoing business
  • Supported clients with business analysis, documentation, and data modeling.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Renegotiated outsourcing contracts to save considerable costs.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

Information Systems Manager

Professional Case Management
Denver, CO
01.2014 - 01.2020
  • Spearheaded $4.3M strategic collaboration platform implementation, using effective contract negotiations, vendor management, planning, and purchasing with prompt project delivery
  • Saved an estimated $1.5M significantly before issued urgent work from home orders
  • Improved work efficiency by interviewing, hiring, and training 30+ staff and consultants with coaching, performance reviews, and real-time feedback.
  • Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
  • Collaborated with key internal and external personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
  • Oversaw development and implementation of improvements to support network operations and business applications.
  • Managed life cycle's of hardware and software.
  • Led technical upgrade projects for internal clients by working and coordinating with consultants and developers.
  • Applied effective time management techniques to meet tight deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Application Support and Training Specialist

01.2010 - 01.2014
  • Professional Case Management
  • Fostered robust working relationships with internal customers and vendor developers to define cohesive strategies, diagnose potential problems, and implement business requirements
  • Initiated and directed training programs for guiding end users on new and updated business applications
  • Conducted detailed investigation and analysis of software application and disaster recovery to guarantee business readiness following failover
  • Increased business performance and productivity by analyzing web and client-based applications, file, and data feeds, as well as batch processes
  • Tracked, controlled, and updated 40+ trouble tickets per day using ServiceNow.

Human Resources and Staffing Coordinator

01.2009 - 01.2010

HCM Specialist – FMLA Administrator

Policy Studies, Inc
01.2008 - 01.2009

Executive Assistant

Great West Life
01.2005 - 01.2008

Server

The Egg & I Restaurants
Greeley, CO
01.1996 - 01.2005

Education

Bachelor of Arts - Sociology, Psychology

University of Northern Colorado
Greeley
05.2001 -

Master of Science - Instructional Technology

Full Sail University
Winter Park, FL
09.2023 - Current

Skills

    Microsoft 365

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Timeline

Master of Science - Instructional Technology

Full Sail University
09.2023 - Current

Consultant

LL Technology Co
01.2020 - Current

Information Systems Manager

Professional Case Management
01.2014 - 01.2020

Application Support and Training Specialist

01.2010 - 01.2014

Human Resources and Staffing Coordinator

01.2009 - 01.2010

HCM Specialist – FMLA Administrator

Policy Studies, Inc
01.2008 - 01.2009

Executive Assistant

Great West Life
01.2005 - 01.2008

Bachelor of Arts - Sociology, Psychology

University of Northern Colorado
05.2001 -

Server

The Egg & I Restaurants
01.1996 - 01.2005
K. Luke LockhartApplication Support Manager