Luke Servantez
Lakewood,CO
Summary
Proficient Store Manager dedicated to hiring top-notch employees and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Organized and dependable candidate who when given an opportunity loves to thrive and show worth to any company.
Overview
3
3
years of professional experience
Work History
Store Manager
Lids
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed hiring, training and mentoring for new staff members.
- Rotated merchandise and displays to feature new products and promotions while also using creativity in store layout to maximize sales.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory and merchandising products in order to satisfy visual standards.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed opening and closing procedures.
- Interacted well with customers to build connections, nurture relationships and to create repeat business.
Assistant Store Manager
Pro Image Sports
03.2023 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Produce Clerk/Cashier
Safeway
09.2021 - 01.2023
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Bear Creek High School
Lakewood, COSkills
- Customer Service
- Multitasking and Organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Customer Service Management
- Cash Management
- Store & Inventory Merchandising
- Team leadership and coaching
- POS Systems
- Team Building, Leadership, and Motivation
Timeline
Store Manager
Lids
08.2023 - Current
Assistant Store Manager
Pro Image Sports
03.2023 - 08.2023
Produce Clerk/Cashier
Safeway
09.2021 - 01.2023
High School Diploma -
Bear Creek High School