Luke Manning
Summary
Creative professional with extensive experience in digital media and content creation. Proficient in writing articles and expanding their reach through social media use. Background in guest service and team leadership. Skilled in training and mentoring staff, ensuring high standards of safety and guest satisfaction while actively contributing to operational improvements.
Overview
14
14
years of professional experience
Work History
Reporter
Laughing Place
Kissimmee
10.2021 - Current
- Covered theme parks and Disney-related topics, engaging audiences with a unique writing style.
- Traveled to locations like Legoland to deliver firsthand reviews and coverage of new experiences.
- Monitored social media channels to identify trending topics, driving audience engagement.
- Collaborated with editors, photographers, and videographers to maintain accuracy in content.
- Guided the team on coverage plans for openings, events and media opportunities.
Attractions Leader and Trainer
Disneyland Resort
Anaheim
04.2013 - 09.2021
- Supervised daily operations of attractions to enhance guest satisfaction and maintain safety standards.
- Trained and mentored team members on operational procedures and guest service standards to elevate team performance.
- Resolved guest complaints promptly and professionally to ensure positive guest experiences.
- Collaborated with management to develop strategies for improving guest experiences.
- Ensured that all employees followed company policies and procedures within the attractions area.
Cashier
Chick-fil-A
Torrance
01.2012 - 07.2013
- Greeted customers and addressed inquiries about store products and services, ensuring informed shopping experiences.
- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Utilized active listening and engagement skills to provide high level of customer service, fostering positive interactions.
- Completed various tasks assigned by management to support team objectives.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Redondo Union High School
Redondo Beach, CA06-2012
Skills
- Proficiency in all forms of social media (TikTok, X, Instagram, Facebook)
- Influencer and media collaboration
- Effective organization
- Progress tracking
- Strategic networking
- Positive attitude
Timeline
Reporter
Laughing Place
10.2021 - Current
Attractions Leader and Trainer
Disneyland Resort
04.2013 - 09.2021
Cashier
Chick-fil-A
01.2012 - 07.2013
High School Diploma -
Redondo Union High School