LUKESHA CAMP
Cuyahoga Falls,OH
Summary
A trusted advisor to executive leadership, Human Resources, Payroll, Finance, insurance carriers, brokers, and third-party administrators, known for building collaborative partnerships, resolving complex benefits challenges, and driving continuous process improvement. Demonstrated success leading Open Enrollment, managing vendor relationships, ensuring data integrity within HRIS platforms, overseeing compliance reporting, and implementing best practices that improve service delivery, strengthen governance, and support organizational objectives. Recognized for analytical decision-making, exceptional client service, and a commitment to operational excellence that consistently delivers measurable business results.
Overview
9
9
years of professional experience
Work History
Benefits Specialist
BakerHostetter
Cleveland, OH
04.2022 - Current
- Direct the end-to-end administration of comprehensive employee benefits programs for a workforce of more than 1800+ employees, including medical, dental, vision, life, disability, retirement, COBRA, and voluntary benefit plans, ensuring exceptional service and regulatory compliance.
- Lead new hire benefits orientations and annual Open Enrollment initiatives, educating employees on benefit offerings, driving informed enrollment decisions, and ensuring timely completion of all enrollment activities.
- Oversee Affordable Care Act (ACA) compliance by managing eligibility tracking, stability measurements, IRS reporting requirements, and preparation of Form 1095-C, maintaining full compliance with federal regulations.
- Reconcile monthly benefits invoices across multiple insurance carriers and third-party administrators, identifying billing discrepancies and partnering with Finance and vendors to ensure financial accuracy and effective cost management.
- Maintain the integrity of benefits data within the HRIS (UKG) by auditing employee records, validating payroll deductions, and resolving system discrepancies to ensure accurate carrier eligibility, reporting, and payroll processing.
- Administer Section 125 Cafeteria Plans, Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), commuter benefits, and related pre-tax programs while ensuring compliance with IRS regulations and plan documents.
- Support vendor implementations, compliance audits, Form 5500 preparation, and required employee notices.
- Develop and continuously improve benefits administration processes, documentation, and employee communications, increasing operational efficiency, strengthening compliance.
Stop Loss Claims Adjuster
Roundstone Insurance
Lakewood, OH
09.2020 - 04.2022
- Managed the full lifecycle of complex stop-loss claims, including intake, coverage analysis, medical and financial review, investigation, documentation, negotiation, reimbursement determination, and claim resolution, ensuring timely and accurate outcomes.
- Interpreted complex stop-loss contracts and policy language to determine coverage eligibility, establish appropriate reserves, assess financial exposure, and mitigate organizational risk while maintaining contractual compliance.
- Identified process improvement opportunities that enhanced operational efficiency, reduced claim turnaround times, and strengthened internal quality assurance and compliance practices.
Property Claims Coordinator
CodeBlue
Hudson, OH
02.2020 - 09.2020
- Managed a portfolio of 75+ concurrent property claims, directing each claim from initial intake through final resolution while consistently meeting service-level agreements (SLAs), regulatory requirements, and internal performance standards.
- Conducted comprehensive investigations to evaluate coverage, liability, damages, salvage, and subrogation opportunities, maintaining accurate financial reserves and minimizing organizational exposure through sound claims management practices.
- Analyzed policy provisions, loss documentation, repair estimates, and supporting evidence to make informed coverage determinations, ensuring fair, accurate, and timely claim resolutions.
- Maintained accurate claim reserves throughout the life of each file by continually assessing claim complexity, financial exposure, and settlement strategy, contributing to effective financial forecasting and risk management.
Client Services / Business Development (Healthcare & Pharmacy)
ExactCare Pharmacy
Valley View, OH
10.2019 - 01.2020
- Served as the primary strategic relationship manager for a diverse portfolio of healthcare clients, delivering consultative pharmacy solutions, resolving complex service issues, and consistently enhancing client satisfaction, retention, and long-term partnerships.
- Developed and executed strategic account management plans that strengthened client relationships, increased service utilization, expanded account growth opportunities, and contributed to revenue generation and long-term business retention.
- Delivered high-touch client support by proactively identifying operational challenges, coordinating cross-functional resources, and implementing customized solutions that improved service delivery and exceeded client expectations.
- Created and delivered educational materials, enrollment resources, and client communication campaigns that increased medication adherence, improved patient engagement, enhanced service utilization, and strengthened overall client satisfaction.
Benefits Specialist / Client Service Associate (CSA) Global Accounts
Oswald Companies
Cleveland, OH
10.2017 - 10.2019
- Served as a trusted advisor to client managers, executives, and employer groups by providing expert guidance on complex benefits matters, developing customized proposals, performing detailed rate analyses, and leading renewal strategies that balanced cost containment with comprehensive employee benefits.
- Collaborated with insurance carriers, third-party administrators, and internal stakeholders to resolve complex service issues, expedite benefits administration, and deliver seamless client support while maintaining exceptional service standards.
- Evaluated employee benefit products, carrier offerings, and plan designs to ensure regulatory compliance, market competitiveness, and alignment with client objectives, supporting informed purchasing and renewal decisions.
- Evaluated employee benefit products, carrier offerings, and plan designs to ensure regulatory compliance, market competitiveness, and alignment with client objectives, supporting informed purchasing and renewal decisions.
- Administered COBRA, beneficiary updates, life insurance, disability, accident, and leave-related claims while ensuring compliance with ERISA, HIPAA, COBRA, ACA, and carrier requirements.
Education
Allied Health Care Administration
University of Akron
Akron, OHSkills
- Leave of Absence Management (FMLA, ADA, ADAAA, STD, LTD, Workers' Compensation)
- ERISA, HIPAA, ACA, COBRA & Benefits Compliance
- Retirement & Financial Wellness Programs (401(k), HSA, FSA, HRA)
- Health & Welfare Benefits Administration
- Benefits Compliance Audits & Regulatory Reporting
- ACA Eligibility Tracking & IRS Form 1095-C Reporting
Timeline
Benefits Specialist
BakerHostetter
04.2022 - Current
Stop Loss Claims Adjuster
Roundstone Insurance
09.2020 - 04.2022
Property Claims Coordinator
CodeBlue
02.2020 - 09.2020
Client Services / Business Development (Healthcare & Pharmacy)
ExactCare Pharmacy
10.2019 - 01.2020
Benefits Specialist / Client Service Associate (CSA) Global Accounts
Oswald Companies
10.2017 - 10.2019
Allied Health Care Administration
University of Akron