Lukus Morgan

Store Manager

Smoke 360

12.2020 - 02.2023

Oversaw daily operations, ensuring compliance with company policies and procedures.
Managed inventory levels, implementing efficient stock control measures to reduce waste.
Trained and mentored staff on customer service best practices and product knowledge.
Analyzed sales trends to adjust merchandising strategies and enhance customer experience.
Resolved customer complaints promptly, maintaining high satisfaction ratings and loyalty.
Developed and implemented promotional campaigns, driving increased foot traffic and sales.
Collaborated with suppliers to negotiate favorable terms, optimizing cost management.
Conducted performance evaluations, fostering professional development among team members.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.