Lula Boldon
Houston
Summary
Home Healthcare Inspection Specialist with extensive experience at Angel’s Touch Assisted Living, recognized for enhancing client engagement and maintaining high clinical quality standards. Proficient in data entry and MS Office, effectively assessing patient needs to improve care continuity and health outcomes. Expertise in overseeing inspection processes, identifying compliance issues, and implementing corrective actions. Proven success in optimizing inspection protocols and ensuring adherence to safety regulations.
Overview
22
22
years of professional experience
Work History
Home Healthcare Inspection Specialist
Angel’s Touch Assisted Living
Houston
01.2013 - 07.2023
- Traveled to patient’s homes to assess home healthcare services and promote continuity of care.
- Assess the patient's physical, functional, psychosocial, and cognitive status using interview observations and physical mobility techniques.
- Assess the home environment for safety, infection control, and community resource needs.
- Order and provide mobility assistance equipment if needed for walking and regular exercising as requested by physician.
- Complete assessment of findings from visit to determine if patient is a candidate for Angel’s Touch inpatient or outpatient services.
- After Angel’s Touch has been retained for services, patients are visited once monthly to incorporate multidisciplinary data into the assessment of the home care patient.
- Provide ongoing assessments with the patient, family, and home environment to determine physiologic or psychosocial risks.
Treasury and Cash Posting Analyst
St. Luke's Episcopal Hospital
Houston
03.2005 - 11.2012
- Applied insurance and self-pay payments electronic to hospital patient accounts.
- Analyze patient accounts for proper reimbursements and adjustments.
- Applied co-pays, deductibles, private room charges, and any other out-of-pocket expenses patients would incur during a hospital stays for patient access services department.
- Process refund requests.
- Answer calls transferred from customer service department to resolve patients and insurance company’s issues.
- Communicate daily with internal employees about departmental balances.
- Assist patients with questions about billing charges or hospital visits patients did not understand from itemized statements.
- Assisted Accounting Department when needed to input data entry journals and balance credit card charges for the hospital.
- Sustain monthly credit and debit excel reports to show balance variances.
Insurance Collection Specialist
St. Luke's Episcopal Hospital
Houston
06.2002 - 03.2005
- Made follow-up calls to insurance companies about past due Managed care, Medicare, Medicaid, Commercial, and self-pay accounts.
- Rebilled unpaid medical claims if not received by insurance company.
- Analyzed and researched insurance contracts for proper reimbursement.
- Initiate the appeal process on denied claims.
- Request medical health record to compare physician notes and CPT codes on claims over 45-60 days past due.
- Assist self-pay patients with information about charities and organizations to help with unpaid hospital balances.
- Delivered exceptional customer service on collection calls with a calm and professional demeanor.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Responded to customer concerns and questions daily.
Administrative Assistant, Human Resources
St. Luke's Episcopal Hospital
Houston
04.2001 - 06.2002
- Meet and greet applicants in the front office and schedule appointments for interviews.
- Moderate typing, faxing, background checks, answer phone lines.
- Prepared requested checks for hospital departments.
- Support other Human Resource offices when needed.
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
Education
MBA - Women in Leadership
Texas Woman's University
Denton, TX01.2022
Bachelor of Science - Health Sciences
Texas Woman's University
Denton, TX01.2015
Skills
- Data entry and MS Office
- Verbal and written communication
- Records management
- Coding proficiency
- Work planning and prioritization
- Client documentation
- Clinical quality standards
- Client engagement
Awards
- Comprehensive Coding Certificate, 2023, Houston Community College
- TWU Chancellor’s List, 2022
- Member of The National Society of Leadership and Success, 2021
- Certificate of Ordination for Leadership, 2016, Perfecting Praise Church
- TWU Chancellor's List, 2015
- Certificate of Recognition for Leadership, 2012, Houston Community College
Timeline
Home Healthcare Inspection Specialist
Angel’s Touch Assisted Living
01.2013 - 07.2023
Treasury and Cash Posting Analyst
St. Luke's Episcopal Hospital
03.2005 - 11.2012
Insurance Collection Specialist
St. Luke's Episcopal Hospital
06.2002 - 03.2005
Administrative Assistant, Human Resources
St. Luke's Episcopal Hospital
04.2001 - 06.2002
MBA - Women in Leadership
Texas Woman's University
Bachelor of Science - Health Sciences
Texas Woman's University