Lula Delaet

currently in school for medical assistant will graduate in febuary

• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Monitored vital signs including blood pressure, temperature and pulse rate.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Administered prescribed medications on a timely basis following care plan instructions.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
• Accompanied clients to social events such as movies or plays.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Laundered clothing and bedding to prevent infection.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Drove clients to shop for groceries, attend doctor appointments and run errands.

• Assisted patients with daily activities such as bathing, dressing, grooming and toileting.
• Provided compassionate care to individuals in need of assistance.
• Maintained a clean and safe environment for patients by performing light housekeeping duties.
• Observed patients' physical, mental and emotional conditions.
• Reported any changes in the patient's condition to the nurse supervisor or physician.
• Monitored vital signs including temperature, pulse rate and blood pressure.
• Gave basic bedside care such as changing linens, providing fresh water and serving meals.
• Helped transfer patients from beds to wheelchairs or exam tables using proper body mechanics techniques.
• Answered call lights promptly to attend to patient needs.
• Performed range-of-motion exercises with patients following doctor's orders.
• Assisted with ambulation of residents utilizing appropriate equipment such as walkers or canes when necessary.
• Participated in interdisciplinary team meetings regarding patient progress and plan of care updates.
• Maintained confidentiality of all resident information.
• Followed infection control protocols while performing nursing assistant duties.
• Adhered to all safety regulations set forth by the facility.
• Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

• Provided exceptional customer service to ensure customer satisfaction.
• Developed and implemented strategies for providing excellent customer service experience.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Monitored staff performance to ensure adherence to customer service standards.
• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Created reports on customer feedback, complaints, and suggestions for management review.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.
• Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Evaluated and authenticated returns, exchanges and voids.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Recruited and trained new employees to meet job requirements.

• Received and reviewed orders for accuracy and completeness.
• Inspected, counted, weighed, and measured incoming items to ensure conformance to specifications.
• Loaded and unloaded trucks with pallet jacks or forklifts.
• Placed product in designated areas utilizing proper storage techniques.
• Maintained accurate records of all shipped and received items.
• Operated a computerized inventory control system to track movement of material within the warehouse facility.
• Prepared documents such as bills of lading, invoices, shipping orders, and packing slips for shipments sent out or received inbound.
• Followed safety protocols while operating equipment such as hand truck, dolly, pallet jack or forklift when loading and unloading products from trailers or delivery vehicles.
• Verified that all products were properly packaged prior to shipment.
• Conducted periodic physical inventories on assigned items in accordance with established procedures.
• Assisted with cycle counting duties as needed throughout the year in order to maintain accurate inventory counts in the system database.
• Ensured compliance with company policies and procedures related to safety standards and regulations.
• Compared and verified identifying information of outgoing shipments.