Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

LULA NELSON

Fletcher,MO

Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Personable Medical Assistant bringing 15+ years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

St Lukes Des Peres Hospital
Saint Louis, MO
07.2018 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected samples from patients for laboratory testing purposes.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Contacted medical facilities to schedule patients for admission.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Processed orders for medical supplies and lab equipment.
  • Administered medications under physician's supervision.
  • Assisted back office patient processes to reduce office wait times.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Handled general office duties to support administrative staff during peak hours.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Prepared treatment rooms for patient examinations.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Explained treatment procedures and physicians' instructions.
  • Kept facility stocked with necessary supplies, equipment and instruments.

Education

Cosmetologist - Cosmetology Education

Elaine Steven Beauty College
St Louis, MO
01-2007

CERTIFIED NURSING ASSISTANT - CERTIFIED NURSING ASSISTANT

Dauby
St Louis, MO
01-2007

Medical Assistance - Medical Assisting

Sanford- Brown College
Hazelwood, MO
04-2006

Some College (No Degree) - Practical Nursing

Florissant Valley Community College
St Louis, MO

Skills

  • Medical Terminology
  • Patient Flow Management
  • Patient Scheduling
  • Phlebotomy

Accomplishments

2 HONOR STUDENT AWARDS

2 HONOR GRADES POINT AVERAGE

EMPLOYEE OF THE YEAR

Certification

MEDICAL ASSISITANT 01/01/2005

COSMOTOLOGIST 05/01/2007

References

References available upon request.

Timeline

Medical Assistant

St Lukes Des Peres Hospital
07.2018 - Current

Cosmetologist - Cosmetology Education

Elaine Steven Beauty College

CERTIFIED NURSING ASSISTANT - CERTIFIED NURSING ASSISTANT

Dauby

Medical Assistance - Medical Assisting

Sanford- Brown College

Some College (No Degree) - Practical Nursing

Florissant Valley Community College
LULA NELSON