Lula Sainz
San Antonio,TX
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Assistant
USAA
San Antonio, TX
05.2020 - Current
- Provides exceptional administrative support to various Executives to include Site Leaders and different office.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Resolved issues, identifies appropriate issues for escalation for EMG, and navigates obstacles to deliver work product
- Maintained sensitive correspondence and filing ensuring confidential items were handled appropriately and timely.
Senior Member Service Representative (NMA)
USAA
San Antonio, TX
11.2018 - 05.2020
- Fulfilling the USAA mission by providing enhanced customer service to the military community by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Conduct deepened conversations determining underlying opportunities to tailor offers and products to suit a member's individual needs.
- Analyze and report weekly team adherence to achieve and exceed 85% departmental productivity
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Member Service Representative (Policy Service)
USAA
San Antonio, TX
03.2018 - 11.2018
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Executed and implemented performance development and observation initiatives to optimize staff performance
- Monitored and forecast schedules and attendance for 98 departmental employees while maintaining adherence to allocated payroll budgets
- Managed all travel arrangements, meeting schedules, report and presentation preparation, budget compilation and written correspondence for director in a coherent and concise manner
Administrative Assistant of Operations
Academy Sports and Outdoors
San Antonio, TX
09.2015 - 03.2018
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Executed and implemented performance development and observation initiatives to optimize staff performance
- Monitored and forecast schedules and attendance for 98 departmental employees while maintaining adherence to allocated payroll budgets
- Managed all travel arrangements, meeting schedules, report and presentation preparation, budget compilation and written correspondence for director in a coherent and concise manner
Executive Administrative Assistant
Gastroenterology Consultants of San Antonio
San Antonio, TX
10.2012 - 09.2015
- Compiled, processed, and maintained medical records consistent with medical, administrative, organization, ethical, legal, and regulatory requirements set by the state and organization
- Coordinated an active calendar of appointments, composed and prepared confidential correspondence
- Prioritized assignments and tasks under general direction
Education
Associate of Arts - Business Administration And Management
San Antonio College
San Antonio, TX05-2021
Skills
- Executive Support
- Time Management
- Detail Oriented
- Budget Monitoring
- Document Preparation
- MS Office Suite
- Strategic Planning
- Problem Solver
- Risk Managment
Certification
- CAP - Certified Administrative Professional
- PACE - Professional Administrative Certification of Excellence
- CNP - Certified Notary Public
Timeline
Executive Assistant
USAA
05.2020 - Current
Senior Member Service Representative (NMA)
USAA
11.2018 - 05.2020
Member Service Representative (Policy Service)
USAA
03.2018 - 11.2018
Administrative Assistant of Operations
Academy Sports and Outdoors
09.2015 - 03.2018
Executive Administrative Assistant
Gastroenterology Consultants of San Antonio
10.2012 - 09.2015
Associate of Arts - Business Administration And Management
San Antonio College