LULA TESFAMICAEL
Summary
Focused customer service agent looking for a new challenge in a results driven environment. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. Strong computer skills in a windows-based environment and proven ability to learn unique software. A confident and effective communicator who receives excellent customer feedback. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
9
9
years of professional experience
Work History
Bartender, Administrative Associate
One Street Over
03.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Picking/Packing
Softies Company
09.2023 - 01.2024
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Enhanced picking efficiency by implementing an organized system for locating and retrieving items.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Recorded daily activities for inventory control.
- Maintained store assets with effective loss prevention strategies.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Stocked designated items on shelves, end caps and displays.
- Worked with customers to pack items according to specific desires and requirements.
- Supervised and trained new staff in performing census.
- Received new stock and input values into computer system.
Handle short term disability claims for multiple clients
The Larkin Company
09.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Discussed issues with team members to provide resolution and apply best practices.
- Demonstrated adaptability by quickly learning new programming languages as needed for various projects throughout career progression.
Customer Advocate II
Delta Dental Ins.
12.2021 - 09.2022
- This position is responsible for acting as the company's primary point of communication in the contact center
- The responsibilities include: researching and responding to complex customer telephone, electronic, or written inquiries
- The Customer Advocate provides excellent service to customers with information regarding eligibility, benefits, and claims with emphasis on customer education, satisfaction and retention
- If necessary, the incumbent forwards specific inquiries as directed for priority resolution.
Claims Representative
CCC Service
02.2018 - 12.2021
- Contribute to the goals and overall success of the company due to their direct contact with current and potential customers; Communicating with customers in a courteous manner using approved scripts via phone or written correspondence; Maintain quality accuracy and professionalism in a fast-paced environment.
Customer Service Representative
Claims Adjustment Group
01.2016 - 02.2018
- The first point of contact; Create claims for insured; Give updates; Answer incoming calls as well as outgoing; Resolves complex issues; Able to deal with irate customers in extreme situations; Also act as intermediaries between customers and insurance companies.
Customer Service Representative
Boost Mobile
03.2015 - 01.2016
- Ability to build productive relationships with customers to resolve complex issues and win customers loyalty; Taking high volume calls for long periods at a time; Processing payments and resolving daily technical issues to achieve win-win outcomes.
Education
High School Diploma -
Tucker High School
05.2012
Skills
- Office Administration
- Microsoft Outlook
- Time Management
- Research
- Communication Skills
- Computer Skills
- Microsoft Office
- Microsoft Word
- Phone Etiquette
- Conflict Management
- Cash Handling
- Cold Calling
- Typing
- Salesforce
Personal Information
Willing To Relocate: Anywhere
Timeline
Bartender, Administrative Associate
One Street Over
03.2024 - Current
Picking/Packing
Softies Company
09.2023 - 01.2024
Handle short term disability claims for multiple clients
The Larkin Company
09.2022 - 08.2023
Customer Advocate II
Delta Dental Ins.
12.2021 - 09.2022
Claims Representative
CCC Service
02.2018 - 12.2021
Customer Service Representative
Claims Adjustment Group
01.2016 - 02.2018
Customer Service Representative
Boost Mobile
03.2015 - 01.2016
High School Diploma -
Tucker High School