PATTIE PEARSON
Atlanta,GA
Summary
Dedicated and dependable professional with many years of experience in dispatching, customer service, warehouse operations, and delivery services. Strong communication and organizational skills with the ability to coordinate schedules, assist customers, resolve issues, and manage daily operations efficiently. Experienced in working in fast-paced environments while maintaining accuracy, professionalism, and excellent customer service. Reliable team player who is committed to completing tasks safely, efficiently, and on time.
I can also make this shorter and stronger for.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Transportation ASP
Kroger fulfillment Center
Ellenwood, GA
02.2022 - Current
- Oversaw daily transportation operations for grocery distribution and delivery.
- Coordinated schedules for drivers to optimize route efficiency and coverage for transportation and CDL drivers.
- Managed inventory of transportation equipment and maintained safety compliance.
- Trained new staff on safety protocols and operational procedures.
- Monitored vehicle performance and reported maintenance needs promptly.
- Collaborated with warehouse teams to streamline loading processes.
- Ensured timely communication between transportation and customer service teams.
- Implemented process improvements to enhance workflow in transportation logistics.
- Implemented strategies for reducing operating expenses without sacrificing quality of service.
- Managed daily operations of a fleet of 20 trucks and drivers.
- Ensured all drivers adhered to Department of Transportation regulations and guidelines.
- Coordinated shipping and receiving schedules with warehouse personnel to ensure timely delivery of goods.
- Coordinated schedules and routes for efficient delivery of goods and services.
- Oversaw team scheduling and individual assignments to meet coverage demands.
Customer Service Assistant
Lovett
Atlanta, GA
08.2021 - 01.2022
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Submitted completed orders quickly to maximize delivery efficiency.
- Operated POS system to itemize and complete customer purchases.
CSR Lead/Dispatcher
Gate Gourmet
Atlanta, GA
02.2001 - 04.2020
- Work as a member of a team to complete tasks efficiently and on time.
- Faxed, copied, and scanned all documents that were requested from internal and external.
- Knowledge of Microsoft
- Detailed oriented with Organization skills
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exceptional phone etiquette
- Worked with management team to implement proper division of responsibilities.
Mail Handler
Evergreen
Atlanta, GA
06.2007 - 10.2010
- Receiving income mail bins and sorting them into trays for processing.
- Reviewing dates, addresses ,barcodes and other postage information.
- Performed Inspected mail for tampering.
Education
High School Diploma -
South Atlanta High School
Atlanta, GASkills
- Fast Learner
- Active listening
- Effective Communication
- Decision making
- Product Knowledge
- Route dispatch
- Safe driver training
- Dependable and Responsible
- Problem-Solving
- Professional telephone demeanor
- Process improvement
- Inventory management
- Safety compliance
- Route optimization
- Logistics coordination
- Order fulfillment
- Team leadership
- Problem solving
- Attention to detail
- Time management
- Leadership
- Calm under pressure
- Computer skills
- Customer service
Certification
DOT
Timeline
Transportation ASP
Kroger fulfillment Center
02.2022 - Current
Customer Service Assistant
Lovett
08.2021 - 01.2022
Mail Handler
Evergreen
06.2007 - 10.2010
CSR Lead/Dispatcher
Gate Gourmet
02.2001 - 04.2020
High School Diploma -
South Atlanta High School