LULA TUINEI
Boartlongyear Drilling Services
South Jordan,UT
18
years of professional experience
Detail-oriented professional with extensive experience in customer service and vendor management. Known for strong problem-solving skills and commitment to teamwork, contributing to improved client satisfaction and operational efficiency.
Work History
Global MDM Vendor Master
3 Years 3 Months- Managed vendor relationships to ensure timely delivery of drilling supplies.
- Developed and maintained accurate records of procurement transactions and vendor contracts.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Improved client satisfaction by quickly addressing and resolving service issues.
- Coordinated with cross-functional teams to ensure product availability for key sales periods.
- Answered questions and assisted customers with item selection and location.
- Developed and implemented vendor evaluation system to ensure product quality and reliability.
Rater/Patient Service Rep/Public Contact Rep
14 Years 11 Months- Assisted veterans with benefits enrollment and eligibility verification processes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Education
Associate of Applied Science - Medical Specialties
- Dean's List 2nd semester 2010
- Honor Roll 3rd semester 2011
Skills
Issue resolution
Vendor evaluation
Relationship management
Customer needs assessment
Problem-solving
Attention to detail
Teamwork and collaboration
Analytical thinking
Multitasking Abilities
Decision-making
Organizational skills
Interpersonal communication
Teamwork
Time management
Problem-solving abilities
Reliability
Excellent communication
Customer satisfaction
Team leadership
Adaptability and flexibility
Customer engagement
Task prioritization
Self motivation
Team building
Interpersonal skills
Goal setting
Professionalism
Continuous improvement
Time management abilities
Written communication
Customer retention
Professional demeanor
Problem-solving aptitude
Timeline
Global MDM Vendor Master
Boartlongyear Drilling Services
05.2023 - CurrentRead More
Rater/Patient Service Rep/Public Contact Rep
Department of Veterans Affairs
04.2008 - 03.2023Read More
Stevenes Henegar
Associate of Applied Science from Medical Specialties
Read More