Lule Tekilemariam

Operations & Financial Oversight

• Prepare and analyze financial statements, P&L and Budges in compliance with accounting standards.
• Manage customer accounts to ensure timely payments and reduce delinquencies.
• Oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Team Leadership & Staff Management

• Hire, train, and evaluate staff to align strengths with operational needs resulting in increased efficiency and reduced turnover.
• Develop effective scheduling systems to optimize team performance.
• Facilitate communication between team members and upper management to align objectives.

Strategic Contributions & Accomplishments

• Improve market positioning by analyzing competitor rate structures and optimizing pricing boosting profits.
• Strengthen client retention through proactive relationship management and service quality improvements.
• Resolve customer complaints effectively, fostering positive relationships and enhancing brand loyalty.
• Analyze performance metrics to identify trends, driving operational efficiency initiatives.

• Prepared and analyzed financial statements, ensuring compliance with accounting standards.
• Collaborated on budgeting, forecasting, and variance analysis.
• Maintained and reconciled general ledger accounts.
• Oversaw accounts payable/receivable, including invoicing and collections.
• Assisted in payroll processing to ensure timely and accurate employee compensation.
• Supported annual audits by providing documentation and financial reports.
• Identified cost-saving opportunities through detailed analysis and process improvements.
• Maintained and organized financial documents, reports, and audit materials.

• Oversaw daily store operations, ensuring optimal customer experience and adherence to company standards.
• Trained and mentored team members, enhancing performance and fostering a collaborative work environment.
• Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
• Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
• Resolved customer inquiries and complaints effectively, maintaining high satisfaction ratings and loyalty.