Lulit Motta
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Care Support Worker
In Home Supportive Services
03.2013 - Current
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Insurance Consultant
Abiy Tilahun Farmers Insurance
04.2022 - 02.2024
- Mentored junior consultants, providing guidance on best practices for client relations and policy analysis.
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Delivered tailored insurance presentations to diverse audiences, demonstrating the benefits of specific policies and coverage options.
Engegement Management Coordinator
KPMG
01.2006 - 05.2007
- Handled the administrative and logistical aspects of client engagements, including preparing management letters, managing client communication, tracking project timelines, ensuring proper documentation, billing clients.
- Generally supported the engagement team to run projects smoothly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Delivered top-notch results consistently by aligning objectives with organizational goals, setting clear expectations, and measuring performance regularly.
- Conducted thorough risk assessments before embarking on any new venture or investment ensuring proper due diligence was completed and potential obstacles were anticipated.
- Collaborated closely with senior leadership to align departmental goals with broader organizational initiatives.
- Delivered high-quality results on complex projects by effectively managing risks and mitigating potential issues before they escalated.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Accounting Clerk
Stanford University
05.2005 - 01.2007
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined accounts receivable processes, improving cash flow with timely billing and collection efforts.
- Enhanced vendor relations by promptly resolving invoice discrepancies.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Mortgage Specialist
PCFS Mortgage
10.2003 - 12.2004
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Reduced mortgage application errors by meticulously reviewing and cross-checking financial documents for accuracy.
- Maintained a high level of industry knowledge by staying updated on current mortgage regulations and lending practices.
- Contributed to risk mitigation efforts by identifying potential issues in borrower profiles before submission for underwriting review.
- Developed strong working relationships with third-party vendors, facilitating smooth interactions during the loan process.
- Increased loan officer productivity by managing their administrative tasks to allow them to focus on new business development.
- Improved office organization by implementing efficient file management systems for easy access to pertinent documentation.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Successfully managed a high volume of daily tasks without sacrificing attention to detail or quality control.
- Provided support during audits, gathering necessary documentation to demonstrate compliance with industry standards and regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Mortgage Support Specialist
Addeco Staffing
07.2002 - 09.2003
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained a high level of industry knowledge by staying updated on current mortgage regulations and lending practices.
- Reduced mortgage application errors by meticulously reviewing and cross-checking financial documents for accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased loan officer productivity by managing their administrative tasks to allow them to focus on new business development.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Member Services Representative
NIH Federal Credit Union
04.1998 - 06.2002
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Maintained up-to-date knowledge of product and service changes.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Verified customer identification and documentation for compliant transactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
Branch Customer Service Representative
Allfirst Bank
03.1993 - 03.1998
- Collaborated with team members to achieve branch sales targets and maintain high service standards.
- Assisted customers in navigating online banking platforms, enhancing their digital experience.
- Processed transactions accurately and securely, maintaining strict adherence to financial regulations and bank policies.
- Strengthened customer relationships through personalized service and follow-up communications.
- Actively participated in community events representing the bank; this not only strengthened brand presence but also built customer loyalty.
- Participated in cross-functional initiatives to enhance overall bank performance and improve service offerings.
- Mentored new employees, sharing best practices for efficient task completion and excellent customer care.
- Provided exceptional support during peak periods, handling a high volume of customer requests without compromising quality of service.
- .Continuously met or exceeded individual sales goals while contributing to overall branch success.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Arts - Accounting
University of The District of Columbia
Washington, DCSkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Meal preparation
- Compassionate care
- Relationship building
- Flexible schedule
- Flexible schedule and availability
Certification
- Adult CPR/AED certification – American Red Cross.
Languages
English
Full Professional
Interests
- Reading
- Music
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Baking
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Community Cleanup
- I enjoy helping others and giving back to the community
- Volunteering
- Watching Movies and TV Shows
- Fashion and Style
- I like trying new recipes and food trends
- Fashion
Timeline
Insurance Consultant
Abiy Tilahun Farmers Insurance
04.2022 - 02.2024
Care Support Worker
In Home Supportive Services
03.2013 - Current
Engegement Management Coordinator
KPMG
01.2006 - 05.2007
Accounting Clerk
Stanford University
05.2005 - 01.2007
Mortgage Specialist
PCFS Mortgage
10.2003 - 12.2004
Mortgage Support Specialist
Addeco Staffing
07.2002 - 09.2003
Member Services Representative
NIH Federal Credit Union
04.1998 - 06.2002
Branch Customer Service Representative
Allfirst Bank
03.1993 - 03.1998
- Adult CPR/AED certification – American Red Cross.
Bachelor of Arts - Accounting
University of The District of Columbia
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