Luljeta Veneski
Stormville,NY
Summary
Seasoned Hotel Management Executive with over 25 years of progressive leadership experience overseeing full-service hotel operations in high-volume New York properties. Proven expertise in directing cross-functional departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Compliance. Strategic and results-driven leader recognized for operational excellence, revenue growth, team development, and award-winning performance. Known for cultivating high-performing teams while maintaining exceptional guest satisfaction and brand standards.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Hotel Manager
Pestana Group Hotels (Pestana CR7 Times Square & Pestana Park Avenue)
02.2021 - Current
- Directed full-scale hotel operations for flagship Manhattan properties.
- Oversaw Front Desk, Housekeeping, F&B, Engineering, and Compliance functions.
- Led recruitment, training, performance management, and team development initiatives.
- Drove operational efficiencies resulting in increased profitability and improved service metrics.
- Implemented marketing and revenue strategies to maximize occupancy and ADR performance.
- Maintain top-tier guest satisfaction and brand compliance standards.
Front Office Manager
The Thayer Hotel
09.2015 - 02.2021
- Managed front office operations, staff supervision, and guest experience programs.
- Oversaw scheduling, payroll administration, and operational reporting.
- Implemented service strategies that improved guest retention and operational performance.
Assistant Front Office Manager / Manager on Duty
Fitzpatrick Grand Central Hotel
01.2008 - 12.2015
- Supervised front desk operations for a high-volume full-service property.
- Managed scheduling, payroll, staff performance evaluations, and daily operations.
- Resolved guest escalations and ensured seamless operational workflow.
- Led staff development and operational improvement initiatives.
Assistant Front Office Manager
IHG Crowne Plaza Hotel
01.2006 - 01.2008
- Oversaw front office staffing, training, and performance oversight.
- Supported sales initiatives and hotel performance analysis.
Education
Master's Degree - Hospitality Management
Mercy College
New York, NYMedical Assistance Program - undefined
Mandl School, College of Allied Health
Staten Island, NYChild Psychology Studies (3 years) -
Mercy College
Dobbs Ferry, NYSkills
- Full-Scope Hotel Operations Management
- Strategic Planning & Revenue Growth
- P&L Management & Cost Control
- Budget Development & Financial Oversight
- Team Leadership & Talent Development
- Guest Experience & Satisfaction Optimization
- Compliance & Risk Management (OSHA, Fire & Life Safety)
- Conflict Resolution & Crisis Management
- Marketing Strategy & Brand Positioning
Accomplishments
- Awarded Best Performance Hotel – 2023 & 2024
- Maintained guest satisfaction scores consistently above 93%
- Increased hotel revenue by 30% month-over-month through strategic operational initiatives
- Successfully led multi-department teams across flagship Manhattan properties
- Improved operational efficiencies while enhancing service delivery and profitability
Certification
- Licensed Life & Fire Safety Director
- OSHA 30-Hour Certification
Timeline
Hotel Manager
Pestana Group Hotels (Pestana CR7 Times Square & Pestana Park Avenue)
02.2021 - Current
Front Office Manager
The Thayer Hotel
09.2015 - 02.2021
Assistant Front Office Manager / Manager on Duty
Fitzpatrick Grand Central Hotel
01.2008 - 12.2015
Assistant Front Office Manager
IHG Crowne Plaza Hotel
01.2006 - 01.2008
Medical Assistance Program - undefined
Mandl School, College of Allied Health
Master's Degree - Hospitality Management
Mercy College
Child Psychology Studies (3 years) -
Mercy College