Luljeta Tafili
Palm Beach Gardens,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Patient Care Concierge
Jupiter Medical Center
06.2023 - Current
- Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Managed customer inquiries, directing them to appropriate departments or staff members for further help.
- Increased overall customer experience by offering helpful suggestions and product recommendations.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
Clerical Supervisor
Macy's
12.2022 - Current
- Streamlined office operations by implementing efficient filing systems and organizational procedures.
- Enhanced team productivity by delegating tasks, setting priorities, and monitoring progress.
- Reduced errors in document processing by implementing thorough quality control checks.
- Increased department efficiency with the introduction of new programs for management and reporting.
Customer Service Resolution Specialist
Macy's
11.2015 - Current
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries with the focus being customer satisfaction
- Communicating with customers through various channels whether it be via phone or email
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions and make suggestions to help provide customers with an outstanding experience
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
Lab Assistant/Receptionist
VitaDent
03.2013 - 08.2015
- Responsible for administrative duties involved with coordinating patient and physician schedules
- Accountable for bookkeeping, file management and office organization
- Helping maintain office morale by being a professional who believes that patients should be treated as people rather than numbers in a file and understanding the value of compassionate service
- Developing prioritizing skills because of the significant amounts of multi-tasking, but knew when to slow down, look patients in the eye and provide personalized service.
Owner/Manager
Little Joe's Gourmet Deli & Catering
01.2007 - 01.2013
- Coordinating with HR manager regarding recruitment needs
- Assisting with interviewing and training service staff
- Ordering supplies, maintain daily par of product and implementing work procedures to ensure efficiency
- Monitoring daily stocks, performing price checks and adjusting prices to maintain profit.
Linguist/Intelligence Operations Specialist & Translator
Northrop Grumann Mission System
02.2004 - 10.2006
- Assisted in the interviewing of Host Country Nationals (HCN) during their bi-annual CACI (Background) Screenings
- Compiled detailed information on each HCN and cross-referenced employment records to ensure accuracy of the information on file
- Used linguistic skills along with interviewing skills to determine hidden meanings in statements made to Screeners/Debriefed during the screening process
- Assisted in the training of newly assigned translators to the Screening Cell
- Maintained a United States Department of Defense (DoD) SECRET Security Top Clearance
- Assisted various U.S
- Army Units, including Special Forces, Military Intelligence, United States Army Criminal Investigation Command
- Drafted documents and completed reports on findings in the Albanian, Serbian and English language and vice-versa.
Education
High School Diploma -
May High School
Peja, Kosovo06.1983
Skills
- Customer Care/Service
- Bilingual
- Complaint Resolution
- Paperwork Processing
- Product Sales
- Product Education
- Clerical Support
- Recordkeeping Strengths
- Active Listening
- Client Relations
Timeline
Patient Care Concierge
Jupiter Medical Center
06.2023 - Current
Clerical Supervisor
Macy's
12.2022 - Current
Customer Service Resolution Specialist
Macy's
11.2015 - Current
Lab Assistant/Receptionist
VitaDent
03.2013 - 08.2015
Owner/Manager
Little Joe's Gourmet Deli & Catering
01.2007 - 01.2013
Linguist/Intelligence Operations Specialist & Translator
Northrop Grumann Mission System
02.2004 - 10.2006
High School Diploma -
May High School
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