Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Lulu Allen

Springfield,OR

Summary

Hardworking leader and effective communicator, adept at staff management and fostering a positive, inclusive work environment, significantly enhancing team productivity at Starbucks. Upholding set standards and company missions and values; creating a third place for customers and partners. Skilled in strategic planning and problem-solving, successfully improved customer satisfaction and increased sales through innovative training and upselling techniques. Demonstrates a strong commitment to workplace safety and continuous improvement.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2024 - Current
  • Completed store opening and closing procedures and balanced tills within allotted 30 minutes.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation. Achieving standard customer wait times in drive thru of 45 seconds.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.

Barista Trainer

Starbucks
07.2021 - Current
  • Trained 6 new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Increased employee retention by fostering a positive, supportive work atmosphere.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks by 10% on average tickets.
  • Promoted additional items with beverages, increasing store sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment to maintain customer connection of 80.

Education

Bachelor of Arts - Psychology

Arizona State University
Tempe, AZ
07.2023 -

High School Diploma -

Thurston High School
Springfield, OR
06.2021

Skills

Workplace Safety

Staff Management

Customer-Oriented

Strategic Planning

Continuous Improvement

Team Leadership

Problem-Solving

Positive Attitude

Hobbies

  • Creative activities (puzzles, painting, writing) that allow developmental skills to grow such as critical thinking.
  • Enjoys writing no matter the genre; fiction, descriptive, and argumentative papers.
  • Puzzles/Problem solving that allow for unique personal or collaborative efforts to reach the desired goal.

Timeline

Shift Supervisor

Starbucks
09.2024 - Current

Bachelor of Arts - Psychology

Arizona State University
07.2023 -

Barista Trainer

Starbucks
07.2021 - Current

High School Diploma -

Thurston High School

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Lulu Allen