Lourdes 'Lulu' Bautista

• Successfully identified and addressed business and classroom needs by efficiently managing supply orders, event scheduling, expense and accounting records, and calendars.
• Created technical documentation including Handbook of Operational Policies & Procedures in accordance with State of Texas Childcare Licensing Standards.
• Maintained excellent records of enrollment with critical role in garnering 100% compliance in verification documentation required by department of Austin Public Health.
• Developed & utilized systems for daily communication with families via in-person, phone, & digital correspondence offering high standard of customer service in connection with care of children.

• Managed responsibilities of caregiving with concentrated studies and business development concurrently, demonstrating strong organizational and time management skills.
• Effectively prioritized tasks and deadlines in dynamic environment, showcasing adaptability and resilience.
• Crafted visionary strategy and delineated comprehensive plan to establish self-owned Registered Childcare Home and Licensed Childcare Programs.

• Chosen to spearhead launch of grant-funded Early Learning Readiness program in its inaugural year, overseeing provision of essential supplies, equipment, food, and materials to cultivate both social and cognitive development.
• Increased caregiver knowledge of early childhood development via creation and execution of curriculum along with delivering technical guidance based on developmentally appropriate practices.
• Validated programmatic data and stayed current on guidelines to maintain compliant program operations.
• Demonstrated outstanding interpersonal skills while collaborating within small team to craft positive experience for both children and caregivers.

• Led recruitment, interviewing, training, and development efforts for a team of 10-16 employees.
• Implemented daily huddles and quarterly meetings to educate and enhance engagement among staff.
• Designed New Hire Training and Staff Development programs, ensuring fluency, reducing attrition, and elevating service standards.
• Orchestrated banking procedures, opening/closing processes, purchasing, and inventory receiving, while managing administrative duties, including certification maintenance, communication coordination, and vendor interactions. Achieved sales increase from $1200 to $3900 over two years, surpassing $3700 goal.

• Consistently exceeded goals in conversion, 30- and 90- day retention, customer experience and cross-sell of multiple product lines.
• Designed comprehensive job aids and instructional materials, alongside crafting engaging presentations, to foster an in-depth understanding of product lines among colleagues.
• Hand-selected to participate in major retention initiative, the Cancel Save Team, refining interpersonal and negotiation skills and contributing to overall success of the initiative.

• Integral to the restaurant's expansion journey since its inaugural opening in October 2004.
• Recruited, interviewed, and supervised training of new employees.
• Coordinated daily restaurant operations including banking procedures; opening and end-of-shift closing procedures; inventory and receiving; controlling labor costs.
• Responsible for ensuring food quality & guest satisfaction.
• Created menus, advertisements, employee handbooks and other collateral material to enhance guest service.