Lulu Berber

Sales Assistant, Billing, Invoicing, Customer Service,

Provided technical support for clients on wide range of company products.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Effectively prioritizes meetings and proactively identifies and resolves calendar conflicts.
• Reconciles monthly expenses, statements to ensure balances are paid in full, and follows up with managers for personal payments when needed.
• Communicates effectively and keeps managers’ calendars well organized.
• Schedules external & internal meetings, calls and video conferencing.
• Completes assigned projects on time and with accuracy

• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Trained new employees on proper protocols and customer service standards.
• Emphasized product specifications to meet customer needs.
• Maintained customer accounts and relationships.
• Contacted potential customers to capitalize on sales opportunities.
• Helped customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Created and updated records and files to maintain document compliance.
• Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Used automated mail processing equipment to sort and collate mail.
• Proved successful working within tight deadlines and a fast-paced environment.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Maintained accurate records of incoming and outgoing mail for reliable reference.
• Set up automated mail-processing systems to maintain smooth sorting operations.