LULU Chuuya
Schaumburg,Illinois
Summary
Diligent and even-tempered professional with more than 10 years of experience providing excellent customer service to clients. Highly responsive to customers' needs and always looking to find a solution to customer inquiries. A team player who goes the extra mile to ensure customers are satisfied.
Overview
19
19
years of professional experience
Work History
Travel Consultant
Shamba Travel N Tours
05.2022 - 07.2022
Travel Consultant
Sunbird Travel N Tours
08.2003 - 02.2022
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide most relevant advice to clients.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
Education
Basic Fares and Ticketing
Hotel and Tourism Training Institute (HTTI)
International Air Transport Association (IATA)
Hotel and Tourism Institute (HTTI)
Document Production Galileo
10.2003
Skills
- The ability to sell products and services
- To be thorough and pay attention to detail
- Administration
- Active listening
- Persuading
- A desire to help people
- The ability to work well with others
- Flexibility
- Empathy
- Time Management
- Sensitivity and understanding
- Patience and the ability to remain calm in stressful situations
- The ability to accept criticism and work well under pressure
- Excellent verbal communication skills
- Problem solving
- Take care of customers and make a difference
- Responsiveness
- Transparency
- Accountability
- Over-delivery
- A positive attitude
- Availability
Accomplishments
2012-Awarded most outstanding travel consultant by south african airways
2012-British Airways best student e-learning academy
Personal Information
- Date of Birth: 05/21/1979
- Gender: Female
- Nationality: Zambian
- Marital Status: Single
- Religion: Christian
Additional Information
Reference
Mary Chimbanga
Nurse,11028 181st Ave Ct E Bonney Lake Wa 98391
Mobile Number 206 851 3443
Language
English,
Timeline
Travel Consultant
Shamba Travel N Tours
05.2022 - 07.2022
Travel Consultant
Sunbird Travel N Tours
08.2003 - 02.2022
Basic Fares and Ticketing
Hotel and Tourism Training Institute (HTTI)
International Air Transport Association (IATA)
Hotel and Tourism Institute (HTTI)
Document Production Galileo
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