Summary
Overview
Work History
Education
Skills
Timeline
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Lulu Sendelbach

Orlando,FL

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

10
10
years of professional experience

Work History

Hostess

Logan’s Roadhouse
04.2023 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

VIP Hostess

Southern Nights Orlando
12.2019 - 10.2022
  • Cultivated a positive work environment by fostering teamwork among colleagues during demanding shifts or events.
  • Maximized revenue opportunities by upselling premium services and products to guests as appropriate.
  • Ensured smooth event execution by coordinating with various departments, including security, catering, and entertainment.
  • Elevated overall experience for all guests by being an ambassador of the brand and consistently providing exceptional service.

Server

Pom Pom’s Teahouse
01.2018 - 03.2020
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Retail Sales Associate

Windsor Fashions
05.2015 - 12.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Hostess

TGI Fridays
01.2016 - 06.2016
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Makeup Artist

Sephora
02.2014 - 08.2014
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Applied makeup in accordance with clothing style.

Education

High School Diploma -

Mainland High School
Daytona Beach, FL
05.2014

Skills

  • Event Planning
  • Server Support
  • Food Running
  • Complaint Handling

Timeline

Hostess

Logan’s Roadhouse
04.2023 - Current

VIP Hostess

Southern Nights Orlando
12.2019 - 10.2022

Server

Pom Pom’s Teahouse
01.2018 - 03.2020

Hostess

TGI Fridays
01.2016 - 06.2016

Retail Sales Associate

Windsor Fashions
05.2015 - 12.2016

Makeup Artist

Sephora
02.2014 - 08.2014

High School Diploma -

Mainland High School

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Lulu Sendelbach