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Dillard's
Torrance,CA
1
Certification
22
years of professional experience
Dedicated sales and customer service professional transitioning into the real estate industry with over 20 years of experience building strong client relationships, developing new business, and delivering exceptional customer experiences. Known for earning clients' trust through integrity, personalized service, and attention to detail. Experienced in marketing, business ownership, negotiations, and customer relationship management. Passionate about helping clients make informed real estate decisions while providing outstanding service throughout every step of the buying or selling process.
Work History
Sales Associate / Customer Service
- Delivered exceptional customer service while building lasting relationships with clients.
- Consistently achieved individual sales goals while contributing to overall department performance.
- Assisted customers in identifying products that best met their needs and preferences.
- Educated customers on product features and available options.
- Processed sales transactions and merchandise returns accurately.
- Increased sales through cross-selling and product recommendations.
Service Experience Representative
3 Years 6 Months- Delivered exceptional customer service in a fast-paced luxury retail environment.
- Assisted with inventory management, cash reconciliation, and front-end operations.
- Maintained attractive merchandise displays and ensured efficient processing of returned merchandise.
- Promoted the Nordy Club loyalty program while educating customers on available benefits.
- Consistently met and exceeded performance goals for customer loyalty enrollments, credit applications, promotional campaigns, and charitable initiatives.
- Assisted in onboarding and training new team members while supporting daily store operations.
Co-Owner / Marketing Analyst
5 Years 5 Months- Managed day-to-day business operations while developing long-term client relationships.
- Collaborated with brands to identify market trends and increase brand visibility.
- Planned and executed marketing campaigns that generated customer engagement and increased sales.
- Maintained regular communication with clients to ensure satisfaction and timely resolution of concerns.
- Built business through referrals, networking, and repeat customer relationships.
Co-Owner
19 Years- Owned and managed a successful graphics and signage business serving local businesses throughout the Greater Los Angeles area.
- Developed new business opportunities through networking, referrals, and prospecting.
- Consulted with clients to understand project goals and recommend customized solutions.
- Oversaw project coordination from concept through installation while ensuring customer satisfaction.
- Managed vendor relationships, scheduling, production, and customer communications.
- Built a loyal customer base through exceptional service and long-term relationship management.
Education
- Real Estate Salesperson Education
Associate of Arts Degree
Skills
Client Relationship Management
Customer Service Excellence
Sales & Business Development
Networking & Community Relations
Marketing & Brand Promotion
Market Research & Analysis
Communication & Negotiation
Organization & Time Management
Problem Solving
Public Speaking & Presentations
Event Planning & Coordination
Account Management
Microsoft Windows
Adobe Photoshop
Adobe Illustrator
Flexi Pro
Certification
Financial Professional License 2019
Timeline
Service Experience Representative
Nordstrom, Inc.
2018.10 - 2022.04Read More
Co-Owner / Marketing Analyst
Simply Merch
2015.07 - 2020.12Read More
Co-Owner
Tx Graphics
1999.12 - 2018.12Read More
Fashion Institute of Design & Merchandising (FIDM)
Associate of Arts Degree
Read More
Sales Associate / Customer Service
Dillard's
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US Realty Training
from Real Estate Salesperson Education
Read More