Lulu Wright
Los Angeles
Summary
21 years of working in the retail management environment, sales, marketing, training/organizational development and recruiting expertize. Ability to handle/prioritize multiple projects. Team player focused on galvanizing resources to generate optimal solutions. Creative and analytical thinker looking to improve overall processes within given assignments. Ability to work in a fast pace collaborative and cross-functional environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Placement Specialist
1 Call Closers
01.2025 - Current
- Observed strict procedures to maintain data and plan participant confidentiality.
- Developed customized job search strategies for candidates, maximizing the likelihood of successful placements.
- Maintained a high level of industry knowledge through continuous research and networking activities, staying abreast of market trends and emerging opportunities.
- Provided valuable feedback to management regarding market trends and client needs, informing strategic decisions that enhanced overall business performance.
Remote Sales Specialist
Vector Group
09.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Demonstrated product features, answered questions and persuasively overcame objections.
Lead Hostess
MOTEK
11.2022 - 10.2023
- Worked with large groups to execute special events to schedule.
- Used table management system to serve customers, coordinate guest movements and optimize station rotations.
- Communicated with management and service staff to address customer needs.
- Captured repeat business consistently, going above and beyond to exceed customer expectations.
- Trained and mentored new employees in policies and procedures.
- Inspected dining areas and directed staff to bring spaces up to standards.
- Supervised host team, keeping everyone motivated and empowering each person to successfully handle job requirements.
Client Advisor
Louis Vuitton
09.2021 - 09.2022
- Provided objective investment advice and guidance to prospects and existing clients to build trusting personal connections and partnerships.
- Drove new business development for target client segment.
- Sold various products by explaining unique features and educating customers on heritage product knowledge and usage.
- Increased purchase amounts by cross-selling with similar products.
- Engaged customer service with in friendly, professional dialogue to determine repair needs.
Senior Client Advisor
CELINE
12.2019 - 06.2020
- Drove new business development for target client segment.
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries.
- Used various tools and resources to identify trend behaviors to improve individual and team performance.
- Researched new investment products and strategies that could benefit current or prospective clients.
- Utilized CRM software effectively to manage client information, tasks, appointments, and communication records.
- Identified potential new clients through networking and referrals.
- Collaborated with other professionals in firm to provide comprehensive services for clients.
Assistant Store Manager
Hugo Boss
10.2017 - 11.2019
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Luxury Sales Specialist
GUCCI
04.2014 - 08.2017
- Maintained up-to-date knowledge of company offerings through continuous learning initiatives.
- Managed celebrity list of clientele ranging from Athletes, Musicians, actors/actresses etc.
- Top Sales Specialist ensuring qualitative monitoring and updating of customer information accordingly to the (CRM) Company tools, obtaining prospecting clients and keeping successful relationships with high retention rate.
- Guarantee cross and up-selling for all product categories.
- Serve customers with Gucci selling ceremony history and heritage.
- Contribute to manage the visual display of the products in accordance with company standards.
Education
Associate in Arts (A.A.) -
Sondervick College
Eindhoven, North Brabant08.2001
Diploma - Marketing & Management
Blokker
Amsterdam, North Holland10.2007
Bachelor of Arts (B.A.) - undefined
R.O.C.
Eindhoven, North Brabant07.2005
Skills
- Inventory management
- Client management
- Event Production
- Team collaboration
- Self-motivated work ethic
- Candidate and client relations
- Project management
- Networking
LANGUAGE
English - Fluent
Dutch - Fluent
Certification
- Certified Closer - Brad Lea / 1 Call Closers - January 2025
Timeline
Sales Placement Specialist
1 Call Closers
01.2025 - Current
Remote Sales Specialist
Vector Group
09.2024 - Current
Lead Hostess
MOTEK
11.2022 - 10.2023
Client Advisor
Louis Vuitton
09.2021 - 09.2022
Senior Client Advisor
CELINE
12.2019 - 06.2020
Assistant Store Manager
Hugo Boss
10.2017 - 11.2019
Luxury Sales Specialist
GUCCI
04.2014 - 08.2017
Diploma - Marketing & Management
Blokker
Bachelor of Arts (B.A.) - undefined
R.O.C.
Associate in Arts (A.A.) -
Sondervick College
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