Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luluvita Toluao

Wahiawa,HI

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

3
3
years of professional experience

Work History

Cashier

Ups Store
Wahiawa, HI
04.2024 - 06.2024
  • Performed other duties as assigned by management.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered customer questions and provided store information.

Retail Worker

McDonald's Restaurant
Pago Pago. , American Samoa
01.2023 - 01.2024
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Maintained an organized store environment by restocking shelves and organizing displays.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
  • Inspected merchandise for defects prior to display on sales floor or shipment to customers.
  • Organized backroom storage areas for efficient retrieval of stock items during peak business times.
  • Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Supported other departments within the store when needed during busy periods or shortages in staff.
  • Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
  • Assisted managers with administrative tasks such as creating reports, updating records and preparing documents for payroll purposes.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Helped customers by answering questions and locating merchandise.

Event Planner

J & E Production
Pago Pago. , American Samoa
12.2021 - 01.2024
  • Developed detailed event plans and timelines to ensure successful execution of events.
  • Created floor plans, seating arrangements, and other visuals as needed for each event.
  • Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
  • Ensured that all fire safety regulations were followed during the event.
  • Conducted onsite inspections prior to events to identify any potential issues or risks.
  • Provided technical support during events such as audio, visual equipment setup, operation and troubleshooting.
  • Monitored guest satisfaction levels throughout the duration of an event.
  • Initiated post-event evaluations to assess success levels of events.
  • Collaborated with marketing team to create promotional materials for upcoming events.
  • Handled customer service inquiries related to specific events or venues.
  • Compiled feedback surveys from attendees after each event in order to improve future experiences.
  • Developed relationships with vendors in order to secure discounts or special offers when possible.
  • Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Organized event facility, food and beverage selections and audio-visual arrangements.

Agricultural Field Worker Internship

A.S.C.C Land Grant.
Pago Pago. , American Samoa
06.2021 - 06.2023
  • Assisted in the preparation of fields for crop production by tilling, plowing and harrowing soil.
  • Monitored crops to identify pests, diseases and nutrient deficiencies.
  • Harvested crops according to established standards and procedures.
  • Fertilized crops using appropriate fertilizers and application methods.
  • Maintained records of crop yields, inputs and labor costs.
  • Weeded out unwanted plants from cultivated areas.
  • Repaired fences, gates, buildings and other structures on the property as needed.
  • Provided general maintenance of farm grounds including mowing, pruning, trimming hedges.
  • Loaded trucks with harvested products for transportation to market.
  • Removed debris from fields after harvest season.
  • Attended training sessions related to safety regulations or pest management practices.
  • Worked cooperatively with colleagues in a team environment.
  • Followed all applicable health and safety regulations while performing duties.
  • Cleaned work areas and maintained grounds and landscaping.
  • Harvested plants and transplanted or potted and labeled.
  • Participated in inspection, grading and post-harvest treatment of crops.
  • Identified plants, pests and weeds to determine selection and application of pesticides and fertilizers.
  • Cut, rolled and stacked sod.
  • Monitor field conditions to determine crop readiness and sustainability.
  • Informed farmers or farm managers of crop progress.
  • Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
  • Sold and delivered plants and flowers to customers.
  • Regulated greenhouse conditions and indoor and outdoor irrigation systems.
  • Sowed grass seed or planted plugs of grass.

Education

Associate of Science - Architectural Drafting Technology

American Samoa Community College
Pago Pago, AS
12-2023

Skills

  • Order Processing
  • Loss Prevention
  • Shipment Receiving
  • Store Cleaning
  • Stock replenishment
  • Cash Handling Accuracy
  • Professional Appearance
  • Inventory Tracking
  • Complaint Handling
  • Effective communication abilities
  • Customer Assistance
  • Complex Problem-Solving
  • Conflict resolution techniques
  • Cash Register Operation

Languages

English
Professional
Samoan
Professional

Timeline

Cashier

Ups Store
04.2024 - 06.2024

Retail Worker

McDonald's Restaurant
01.2023 - 01.2024

Event Planner

J & E Production
12.2021 - 01.2024

Agricultural Field Worker Internship

A.S.C.C Land Grant.
06.2021 - 06.2023

Associate of Science - Architectural Drafting Technology

American Samoa Community College

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Luluvita Toluao