Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luly Delacruz

HR Assistant / Packaging Manager
Hollywood,FL

Summary

Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance. Well-qualified Packaging Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

HR Assistant /Packaging Department Manager

BMB Worldwide LLC
Fort Lauderdale, FL
01.2022 - Current
  • Oversee and manage hiring process and assisted human resources.
  • Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Supported coordination of benefits open enrollment activities and process.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Manage Packaging Department Oversee 30 Employees
  • Oversee Quality Control

Customer Service Representative

Inktel Contact Center Solutions
Miami, FL
06.2020 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed over 100 calls daily
  • Offered advice and assistance to customers, paying attention to special needs or wants

Retail Store Supervisor

Perry Ellis International
Doral, FL
04.2017 - 03.2020
  • Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances.
  • Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
  • Conducted inventory analysis to determine optimal stock levels.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Answered product questions and assisted customers in selection and checkout.
  • Trained and oriented associates to maximize team performance.
  • Scored 100% on Secret Customer interaction.

Education

Bachelor of Science - Hospitality Administration And Management

Miami Dade College
Miami, FL
08.2023 - Current

Associate of Arts - Business Administration And Management

Miami Dade College
Miami, FL
08.2018 - 06.2020

High School Diploma -

Hialeah Miami Lakes High School
Miami Lakes
08.2015 - 06.2018

Skills

Excel and Microsoft Word

undefined

Certification

Miami Dade Certificate of Business Specialist - General Business

Timeline

Bachelor of Science - Hospitality Administration And Management

Miami Dade College
08.2023 - Current

Google Data Analytics Professional Certification

08-2023

HR Assistant /Packaging Department Manager

BMB Worldwide LLC
01.2022 - Current

Customer Service Representative

Inktel Contact Center Solutions
06.2020 - 11.2021

Miami Dade Certificate of Business Specialist - General Business

06-2019

Associate of Arts - Business Administration And Management

Miami Dade College
08.2018 - 06.2020

Retail Store Supervisor

Perry Ellis International
04.2017 - 03.2020

High School Diploma -

Hialeah Miami Lakes High School
08.2015 - 06.2018
Luly DelacruzHR Assistant / Packaging Manager