Summary

Overview

Work History

Education

Skills

ADDITIONAL ATTRIBUTES

Timeline

LUMA PEREZ

Fort Lauderdale,FL

Summary

Energetic, tri-lingual (Portuguese, English, Spanish) professional with 10+ years of experience in hospitality, customer service, and management. Highly organized, outgoing, and adaptable with a proven ability to lead teams, solve complex problems, and deliver exceptional guest experiences. Fast learner with a passion for excellence, innovation, and creating memorable experiences. Skilled in administration, scheduling, social media management, and operational efficiency.

Overview

years of professional experience

Work History

Personal Secretary

Runway Aviation

01.2025 - 01.2026

Managed pilots’ schedules, salaries, and administrative tasks with precision
Coordinated fuel orders and finalized payments efficiently
Maintained comprehensive Excel spreadsheets tracking all office expenses
Provided executive support, handling correspondence and office operations
Streamlined communication between departments to ensure smooth workflow

Part Time Photographer

Freelance Photographer

01.2022 - 01.2026

Captured professional portraits, events, and promotional content
Managed client communication, scheduling, and photo editing
Developed creative concepts to deliver high-quality visual content

Brand Representative & Sales Support

Cosmoprof North America, Beaty Fair

Miami and Vegas

01.2024 - 01.2026

Represented 20 Brazilian beauty brands at international trade shows, showcasing products to global buyers and manufacturers.
Provided detailed product explanations, highlighted key features, and assisted in closing sales for multiple clients.
Acted as primary liaison between Brazilian brands and international clients, translating when necessary to ensure clear communication.
Collected market intelligence by gathering information from buyers, competitors, and manufacturers to support brand strategies.
Distributed informational materials (brochures, pamphlets) efficiently, ensuring all potential clients received relevant product details.
Ensured exceptional client experience, identifying customer needs and guiding them to suitable products.
Assisted in booth management and coordination, maintaining a professional and inviting presentation for all visitors.
Developed cross-cultural communication skills by engaging with professionals from diverse countries and backgrounds.
Participated in consecutive annual events, demonstrating reliability, consistency, and dedication in representing brands internationally.

Manager

Vivo Pizza and Pasta

01.2022 - 01.2024

Promoted from hostess to manager within 3 months
Scheduled and trained hostesses and servers, ensuring peak efficiency
Ordered food, beverages, and supplies while maintaining cost control
Oversaw payroll, hiring, and termination processes
Maintained restaurant hygiene, conducted quality checks, and ensured food standards
Resolved customer complaints and operational challenges professionally
Modified menus based on customer feedback and sales trends
Implemented marketing initiatives to increase customer engagement

Customer Service / Front Desk

Vanity Waxing & Spa

01.2018 - 01.2021

Welcomed clients, booked appointments, and managed front desk operations
Handled phone inquiries, social media communication, and client follow-ups
Processed payments and managed checkout efficiently
Provided microblading services and additional beauty treatments
Assisted management with inventory, promotions, and daily operations
Built long-term relationships with clients through exceptional service

Customer Service / Cashier

Seabra Supermarkets

01.2016 - 01.2018

Opened and closed cash registers and safes accurately
Assisted with stock management, restocking, and inventory counting
Processed transactions efficiently and provided excellent customer service
Supported management with daily operational tasks and team coordination
Trained and guided new employees on store procedures and customer care

Education

Photography Course -

Miami Institute of Photography

Miami

09.2022

Cosmetology License -

VIP Beauty School

Margate

05.2016

High School Diploma -

Deerfield Beach High School

Deerfield Beach, FL

06.2015