Summary
Overview
Work History
Education
Skills
Timeline
Community Service
Generic

LUMARIE DIAZ

Chicago,IL

Summary

Dedicated, detail-oriented professional with over 20 years of experience in customer service, administrative support, and organizational roles. Bilingual in Spanish and English, with a strong ability to multitask and communicate effectively while delivering exceptional service. Seeking an Office Associate (Spanish Speaking) position with the State of Illinois to leverage extensive administrative expertise and customer service skills. Proven track record of maintaining accurate records and efficiently handling diverse office tasks, complemented by strong organizational skills and proficiency in office software and document management systems to ensure seamless team operations.

Overview

25
25
years of professional experience

Work History

Clerk

Hertz Corporation
01.2022 - Current
  • - Assist customers with rental transactions, reservations, and inquiries, ensuring a smooth experience.
  • - Maintain accurate records, process paperwork, and manage inventory efficiently.
  • - Provide bilingual support to Spanish-speaking clients, facilitating clear communication.
  • - Work collaboratively with team members to enhance workflow and customer satisfaction.

Home Aide

Health Care Plus
07.2019 - Current
  • - Assist elderly clients with daily activities, transportation, and medical appointments.
  • - Communicate with pharmacies and healthcare providers regarding prescriptions.
  • - Offer compassionate and patient-focused care to enhance clients' quality of life.

Guest Service & PBX Operator

Hilton Grand Vacation Club
10.1996 - 07.2019
  • - Directed incoming calls to appropriate departments with professionalism and efficiency.
  • - Assisted with administrative duties, utilizing Microsoft Office and other tools.
  • - Managed customer relations, resolved conflicts, and provided exceptional guest support.

Hostess

Holiday Inn Water Park
06.2018 - 09.2018
  • - Greeted and seated guests, coordinating staffing to maintain service efficiency.

Education

Theology Certificate -

Centro Cristiano Dios de Pactos

High School Diploma - undefined

Kelvyn Park High School
06.1993

Skills

  • - Bilingual: Spanish & English
  • - Strong Organizational & Administrative Skills
  • - Detail-Oriented & Multi-Tasking Abilities
  • - Microsoft Office Suite (Word, Excel, Outlook)
  • - Customer Service & Conflict Resolution
  • Customer satisfaction

Timeline

Clerk

Hertz Corporation
01.2022 - Current

Home Aide

Health Care Plus
07.2019 - Current

Hostess

Holiday Inn Water Park
06.2018 - 09.2018

Guest Service & PBX Operator

Hilton Grand Vacation Club
10.1996 - 07.2019

High School Diploma - undefined

Kelvyn Park High School

Theology Certificate -

Centro Cristiano Dios de Pactos

Community Service

Chicago Tabernacle, Usher, - Welcome and assist church members, ensure smooth seating arrangements, and provide support during services., - Enjoys singing, spending time with family, and engaging in meaningful conversations at home.

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LUMARIE DIAZ