Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LuMay Rice

Henderson,NV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

6
6
years of professional experience

Work History

Outbound Warehouse Associate

Amazon
Las Vegas, NV
04.2021 - Current
  • Organized warehouse storage areas and inventory items by product type, size, and quantity.
  • Packed orders for shipment according to customer specifications.
  • Maintained cleanliness of work area and equipment.
  • Loaded trucks with outgoing shipments in a timely manner.
  • Unloaded incoming shipments from delivery trucks or other vehicles.
  • Operated manual pallet jacks to move materials within the warehouse facility.
  • Worked collaboratively with team members to achieve common goals and objectives.
  • Communicated effectively with supervisors, coworkers, vendors.
  • Attended training sessions as required by management.
  • Adhered strictly to all company policies and regulations.
  • Packed, sealed or affixed postage to prepare materials for shipping.

Customer Service Representative

Liberty Dental Group
Irvine, CA
02.2019 - 10.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Education

GED -

Las Vegas High School
Las Vegas, NV
03-2021

Skills

  • Warehouse Safety
  • Forklift Operation
  • Cycle counting
  • Inbound and Outbound Calling
  • Data Entry
  • Data Collection
  • Scheduling
  • Account updating
  • Appointment Scheduling
  • Complaint resolution
  • Call Management
  • Paperwork Processing
  • Report Generation
  • Information Security
  • Reading Comprehension
  • Microsoft PowerPoint
  • Typing proficiency
  • Microsoft Excel
  • Positive and professional
  • Client Relations
  • Complaint Handling
  • Account Management
  • Schedule mastery
  • Courteous demeanor
  • Documentation
  • Adaptive team player
  • Customer Service
  • Proofreading
  • Follow-up skills
  • Escalation management
  • Business development understanding
  • Medical terminology knowledge
  • Calendaring
  • Call triaging
  • Office equipment proficiency
  • Tactful and diplomatic
  • Conflict Resolution

References

References available upon request.

Timeline

Outbound Warehouse Associate

Amazon
04.2021 - Current

Customer Service Representative

Liberty Dental Group
02.2019 - 10.2019

GED -

Las Vegas High School
LuMay Rice