Lumey Perez
Human Resources
Cutler Bay,FL
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Aviation Main Services. Excelled in administrative support and office management, significantly improving customer satisfaction and confidentiality handling. Skilled in human resources and payroll, fostering team collaboration and achieving cost savings through effective vendor negotiations. Demonstrates exceptional multi-tasking ability and a results-driven approach.
Overview
16
16
years of professional experience
Work History
Office Manager
Aviation Main Services
02.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Dispatcher
Black Road Transport LLC
02.2012 - 01.2016
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
Assistant Manager
Taco Bell
11.2008 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL 05.2001 -
Skills
Customer Service
Timeline
Office Manager
Aviation Main Services
02.2016 - Current
Dispatcher
Black Road Transport LLC
02.2012 - 01.2016
Assistant Manager
Taco Bell
11.2008 - 01.2012
High School Diploma -
Miami Springs Senior High School
05.2001 -
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