Summary
Overview
Work History
Education
Skills
Notableexperts
References
Timeline
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Lum Fottoh Ngwa Ann Dillivette

Summary

Driven professional with extensive experience in logistics, notably with UNIVERSAL logistics, where I excelled in customer satisfaction and warehouse efficiency. Skilled in Microsoft Office and possessing strong interpersonal abilities, I consistently ensure quality control and safety compliance. My proactive approach and ability to multitask have significantly contributed to operational improvements.

Overview

6
6
years of professional experience

Work History

Team Member

OPTIMUS logistics
03.2023 - 01.2024
  • Responded to customers inquiries via phone, email, live chat in a timely and professional manner and maintaining a high level of customer satisfaction
  • Handled customers compaints with empathy and resolving issues to customers satisfaction while adhering to companies policies
  • Doing inventory using RF gun scanner
  • Efficiently receive, store and distribute products within the warehouse
  • Collaborate with team members to fulfill orders and maintain organise warehouse space
  • Adhere to safety protocols and guidlines to ensure a safe working environment.

Team Member

UNIVERSAL logistics
04.2018 - 05.2019
  • Assisted in laoding and offloading trucks, verifying shipment qualities and inspecting for damagies
  • Running items from one to the other using a center ride pallet jack
  • Prepare shipping labels, packing slips and other documentation for outgoing shipments
  • Participate in training sessions and safety meetings to maintain compliance with companies policies and procedures
  • Assisted in the assemble and packaging of products according to customers specifications
  • Conduct quality control checks on incoming and outgoing products and reporting any discrepancies or damages to supivisors.

Education

Forklift certificate -

08.2024

CPR/First Aid certificate -

04.2024

Technical/ Vocational Teachers Certificate for colleges -

02.2018

BSc fashion Clothing and Textiles -

09.2015

Teacher’s Certificate for Primary Education -

06.2011

High School Diploma -

06.2008

Skills

  • Strong interpersonal skills with a customer-focused approach
  • Good communicator both in written and verbal
  • Ability to works with minimal supervision
  • Ability to multitask in a fast paced environment
  • Excellent organisation and time management skills
  • Proficient in microsoft office
  • Strong attention to detail and ability to maintain accuracy in a fast-paced environment

Notableexperts

  • Adhere to companies and operation policies.
  • Strick attension to details.
  • Team spirit.
  • Excellent communication skills.
  • Effective interpersonal skills.
  • Reports; daily monthly
  • Fast learner

References

Avialable upon request.

Timeline

Team Member

OPTIMUS logistics
03.2023 - 01.2024

Team Member

UNIVERSAL logistics
04.2018 - 05.2019

Forklift certificate -

CPR/First Aid certificate -

Technical/ Vocational Teachers Certificate for colleges -

BSc fashion Clothing and Textiles -

Teacher’s Certificate for Primary Education -

High School Diploma -

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Lum Fottoh Ngwa Ann Dillivette